What are the responsibilities and job description for the Customer Service Representative (Retail) position at Walkin Technologies LLC?
Job Overview: As an Office Administrator and Customer Service Representative at Company, you’ll play a key role in shaping the customer experience at our Baltimore location. Your responsibilities will include welcoming customers, handling phone inquiries and gathering important information for our memorial counselors. A crucial part of your position will involve customer service inquiries, data entry and supporting various office tasks as needed.
Key Responsibilities:
Customer Service
Effectively convey information and actively listen to customer needs
Provide empathetic assistance, especially during sensitive situations
Ensure all customer requests and questions are addressed thoroughly and promptly
Liaison Between Memorial Counselors and Cemeteries
Perform data entry, filing, and maintaining office records accurately.
Handle office correspondence and email communications efficiently.
Assist in preparing paperwork and billing as needed.
Office
Help make sure the phone and emails are answered promptly
Other office duties
Education
High School Diploma, GED, or equivalent required.
Associate’s degree (A.A.) preferred.
Experience
At least one year of experience as an intake specialist, office assistant, or similar role required
Experience with customer service required
Skills
Basic computer knowledge.
Google Workspace (Gmail, Drive, etc.)
Microsoft Office (Word, Excel, etc.)
Ability to create, edit, print, scan, and send various forms of documentation.
Accurate and efficient data entry skills.
Professional communication and a friendly demeanor
Excellent customer service
The ability to meet deadlines and work as part of a team
Effective record keeping and organizational skills.
A desire to learn the industry-specific knowledge of our company, such as:
Local cemetery contacts and rules.
The types of monuments we provide.
company's unique workflow.
Job Type: Full-time
Pay: $40,220.00 - $46,129.00 per year
Benefits:
- 401(k)
- 401(k) matching
Shift:
- 8 hour shift
Work Location: In person
Salary : $40,220 - $46,129
