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** The Walman Optical Company**
** Customer Service Clerk**
La Crosse, WI 54603
We are currently seeking a **Customer Service Clerk I** for our fast-paced Optical Lab located in La Crosse, Wisconsin. This is an excellent opportunity to join our TEAMWe are the #1 optical wholesaler in the U.S.!
Job Summary
Perform a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.
Position Responsibilities:
* Receive phone orders from customers in a thorough and friendly manner.
* Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
* Eyewear frame tracing and order tray up.
* Accurate and timely data entry.
* Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.
* Monitor and expedite back ordered products. Communicate delays in filling order to customer.
* Receive and establish procedures for new products and file and organize product information.
* Perform other duties as assigned.
Experience/Qualifications
* High School Diploma, GED or equivalent, plus one year of relevant work experience
* Good organizational and communication skills
* Accurate Data entry
* Ability to meet and maintain deadlines
* Must be able to lift and/or move up to 25 pounds
* Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software experience a plus, not required
Benefits
* Competitive Salary
* Medical Insurance
* Dental Insurance
* Life Insurance
* LTD
* PTO
* 401(k) with company match
* Employee Stock Ownership Plan (ESOP)
*The **Walman Optical Company** is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.*
If you are interested in becoming part of the Walman Team please apply online today.
The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.
Full Time
$31k-39k (estimate)
06/25/2024
07/14/2024
walman.com
MINNEAPOLIS, MN
100 - 200
Private
$10M - $50M
Medical Technology
The following is the career advancement route for Customer Service Clerk positions, which can be used as a reference in future career path planning. As a Customer Service Clerk, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Clerk. You can explore the career advancement for a Customer Service Clerk below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Clerk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Clerk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Clerk job description and responsibilities
Develop, build and expand customer base through providing quality customer services.
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Oversee and supervise that products and services are delivered on time to customers.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Recommend changes that could provide a better experience to customers.
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Listen attentively to caller needs to ensure a positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Clerk jobs
The best CSRs are genuinely excited to help customers.
03/10/2022: Saint Cloud, MN
Must have the ability to use positive language.
01/28/2022: Hopkinsville, KY
You must able to understand the customer’s expectations.
03/09/2022: Temple, TX
Gain some customer service experience to enhance your chances when applying in the future.
02/09/2022: Galveston, TX
A good Customer Service Clerk must have excellent communication skills since they will be speaking directly with customers.
03/21/2022: Omaha, NE
Step 3: View the best colleges and universities for Customer Service Clerk.