Walt Massey Automotive Group is Hiring a Service Writer - Franklinton Near Franklinton, LA
Job Type
Full-time Description Description We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring customer satisfaction by assisting them with their vehicle service needs. Responsibilities: - Greet customers and provide a warm welcome to the dealership/service center - Listen to customer concerns and needs, and provide appropriate recommendations for vehicle service and maintenance - Schedule service appointments and follow up with customers to confirm appointments - Communicate with customers throughout the service process, providing updates and addressing any concerns - Provide accurate estimates for service costs and time required for repairs - Maintain detailed records of customer interactions and service history - Work closely with the service team to ensure timely and efficient service delivery - Upsell additional services and products as appropriate Requirements: - Excellent communication and interpersonal skills - Strong organizational and time management skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in computer skills and ability to learn new software quickly - Knowledge of automotive systems and repairs is a plus We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Requirements Requirements: - Excellent communication and interpersonal skills - Strong organizational and time management skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in computer skills and ability to learn new software quickly - Knowledge of automotive systems and repairs is a plus We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.