The Warranty Administrator is responsible for the administration and processing of warranty claims to ensure that the dealership receives proper credit for warranty repairs. This role involves detailed record-keeping, effective communication with manufacturers, and ensuring compliance with warranty policies and procedures.
Key Responsibilities

• Warranty Claim Processing:
• Accurately process all warranty claims in a timely manner.
• Verify and correct claim coding and accuracy to meet manufacturer guidelines.
• Submit claims to the manufacturer or warranty provider.
• Monitor warranty receivables and ensure timely payment.
• Record Keeping:
• Maintain up-to-date and accurate warranty records.
• Ensure all necessary documentation is obtained and filed according to dealership and manufacturer standards.
• Track and report warranty claims status and issues.
• Communication:
• Act as the liaison between the dealership, manufacturer, and customers regarding warranty claims.
• Communicate effectively with service technicians, advisors, and management to gather necessary information for claims.
• Respond to manufacturer queries and resolve issues promptly.
• Compliance and Training:
• Stay current with manufacturer warranty policies, procedures, and updates.
• Provide training to service staff on warranty procedures and guidelines.
• Ensure compliance with all manufacturer and dealership warranty policies.
• Customer Service:
• Assist customers with warranty inquiries and issues.
• Ensure a high level of customer satisfaction through effective and timely communication.
• Handle warranty-related complaints and escalate as necessary.

Qualifications

• High school diploma or equivalent; post-secondary education or certification in automotive technology or related field preferred.
• Previous experience in a warranty administration role within the automotive industry.
• Previous Audi experience preffered
• Strong understanding of automotive repair procedures and warranty policies.
• Excellent organizational skills and attention to detail.
• Proficiency in dealership management systems (DMS) and warranty claim software.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks efficiently.

Skills And Attributes

• Analytical and problem-solving skills.
• Strong interpersonal and customer service skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Physical Requirements

• Ability to sit for extended periods.
• Light lifting and handling of paperwork and documentation.