JOB TITLE: Dedicated Operations Manager

REPORTS TO: Sr Manager of Dedicated Solutions

OVERVIEW OF ROLE: As a Dedicated Operations Manager for Ward Trucking you will be tasked with managing customer accounts, hiring drivers, and developing a full-service solution. Our Dedicated Division provides customers with exclusive use of Ward equipment and drivers within the Mid Atlantic, helping businesses achieve their supply chain goals.

DUTIES AND RESPONSIBILITIES:

• Coordinating and managing scheduling for Ward’s dedicated customers
• Being available and on-call for Ward drivers and customer needs
• Optimizing schedules daily and or as needed
• Holding an onsite presence at the customer’s location(s) – build and developing a strong relationship
• Partnering with sales and customer service to schedule deliveries; working cross-functionally within Ward to service accounts and grow business

REQUIREMENTS:

• Previous transportation management experience in a dedicated environment preferred
• Ability to be on-call during driver work hours (7 days a week)
• Experience with load planning and driver management
• Proficiency with computers, including MS Office Suite (Word, Excel, PPT, Outlook, etc.)
• Understanding and knowledge of DOT regulations
• Effective communication and customer service skills with the ability to represent the Company in a positive, professional manner
• Strong organizational skills
• Knowledge of McLeod TMS preferred, but not required

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.