What are the responsibilities and job description for the IT Support Assistant position at Waring Oil Company?
IT SUPPORT ASSISTANT JOB DESCRIPTION DEPARTMENT: FINANCE
REPORTS TO: CFO JOB TYPE: EXEMPT
DATE POSTED: 9/12/2024
SUMMARY: The IT Support Assistant’s primary focus will be in the areas of computer operations, user, and desktop support (hardware and software), helpdesk, and data management.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Helps in the use of personal computer hardware, software, and specialized mainframe technology. Sets up and configures desktop computers, peripherals and accounts assigning security levels. Provides basic troubleshooting, repair, and maintenance for computer equipment. Manages telephone systems for all locations and companies. Establishes internet and telephone services for all locations. . Assists in network wiring for newly acquired locations and maintenance at current operation locations. Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns. Becomes an expert in company systems and ability to troubleshoot problems in a timely manner. Work both independently and as a member of the team to accomplish departmental goals. Travel to various locations as needed in Mississippi and south Alabama. Requires minimum supervision and may act as lead when the need arises. Performs other related duties as assigned.
QUALIFICATIONS/SKILLS: Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Two or more years of related experience with computers and providing customer service in a technological environment. Advanced knowledge of Microsoft Office Suite products and various offerings. Knowledge of mobile device troubleshooting. Ability to prioritize and plan work activities. Completes tasks on time or notifies appropriate person with an alternate plan.
EDUCATIONAL/EXPERIENCE REQUIREMENTS: High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred. Associate degree in computer technologies preferred but not required.
POSITION LOCATION: The position is headquartered in Vicksburg, Mississippi, however, there is flexibility to work from our Jackson location depending upon the candidate.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Computer operation: 2 years (Required)
Ability to Relocate:
- Vicksburg, MS 39183: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000