3 Client Success Coordinator Jobs in Culver, CA
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Client Success Coordinator
$61k-78k (estimate)
Full Time
2 Weeks Ago
Warner Bros. Discovery is Hiring a Client Success Coordinator Near Culver, CA
Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
As the subject-matter expert on Warner Bros Discovery’s Digital Sports advertising systems and processes, the Client Success Coordinator will help us operationalize and streamline all internal aspects of our digital media campaigns. To thrive in this role, candidates must provide timely and accurate information within their account pod to maintain an orderly book of business for the Account Executive across our site properties, including NBA, NCAA, NHL, US Soccer, NASCAR, and Bleacher Report.
The Client Success Coordinator is the post-sale support to the Account Manager and liaison to internal departments – Advertising Sales, Advertising Operations, Inventory Management, and Finance.
Responsibilities of this role include: ensuring all campaigns are properly booked in our order management system, aggregating creative assets, quality assurance checks, weekly deal stewardship, invoice reconciliation, and account tracking for revenue and delivery.
Job Responsibilities
Client Service: Serve as the internal first line of contact to ensure proper maintenance of the Sales team’s book of business from proposal to payment. Provide constant communication to the account pod, ensuring SLAs are met and the weekly task list is managed.
Campaign Stewardship and Analysis: The Client Success Coordinator will work closely with the AdOps team to manage all facets of digital campaign management. They will observe and report weekly on all pacing and delivery. They will also communicate with all internal departments to ensure accurate and proper campaign execution based on contract terms to manage and exceed clients’ expectations.
Order Generation and Maintenance: Responsible for understanding and becoming the go-to contact within the account pod regarding our in-house order management system and ad servers. Coordinate any changes/optimizations to original contract with internal departments/clients and ensure they are properly executed.
Invoicing: Collaborate with Sales Invoicing, Finance and Credit to reconcile campaigns from a revenue standpoint through SAP system. Work with clients to resolve any differences in 3rd party reporting systems.
Qualifications & Skills
Warner Bros. Discovery and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
How We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $39,210.00 - $72,819.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
As the subject-matter expert on Warner Bros Discovery’s Digital Sports advertising systems and processes, the Client Success Coordinator will help us operationalize and streamline all internal aspects of our digital media campaigns. To thrive in this role, candidates must provide timely and accurate information within their account pod to maintain an orderly book of business for the Account Executive across our site properties, including NBA, NCAA, NHL, US Soccer, NASCAR, and Bleacher Report.
The Client Success Coordinator is the post-sale support to the Account Manager and liaison to internal departments – Advertising Sales, Advertising Operations, Inventory Management, and Finance.
Responsibilities of this role include: ensuring all campaigns are properly booked in our order management system, aggregating creative assets, quality assurance checks, weekly deal stewardship, invoice reconciliation, and account tracking for revenue and delivery.
Job Responsibilities
Client Service: Serve as the internal first line of contact to ensure proper maintenance of the Sales team’s book of business from proposal to payment. Provide constant communication to the account pod, ensuring SLAs are met and the weekly task list is managed.
Campaign Stewardship and Analysis: The Client Success Coordinator will work closely with the AdOps team to manage all facets of digital campaign management. They will observe and report weekly on all pacing and delivery. They will also communicate with all internal departments to ensure accurate and proper campaign execution based on contract terms to manage and exceed clients’ expectations.
Order Generation and Maintenance: Responsible for understanding and becoming the go-to contact within the account pod regarding our in-house order management system and ad servers. Coordinate any changes/optimizations to original contract with internal departments/clients and ensure they are properly executed.
Invoicing: Collaborate with Sales Invoicing, Finance and Credit to reconcile campaigns from a revenue standpoint through SAP system. Work with clients to resolve any differences in 3rd party reporting systems.
Qualifications & Skills
- Bachelor's Degree or equivalent experience
- 0-2 years relevant work experience or related internship required, preferably in a corporate or start-up company environment. Client Service and/or Account Management experience a plus.
- Must have strong communication/interpersonal skills
- Able to multi-task in a fast-paced environment
- Detail-oriented and responsive, deadline-driven with strong quantitative reasoning skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Warner Bros. Discovery and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
How We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $39,210.00 - $72,819.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
Job Summary
JOB TYPE
Full Time
SALARY
$61k-78k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/06/2024
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The job skills required for Client Success Coordinator include Microsoft Office, Client Service, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Success Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Success Coordinator. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Client Success Coordinator positions, which can be used as a reference in future career path planning. As a Client Success Coordinator, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Coordinator. You can explore the career advancement for a Client Success Coordinator below and select your interested title to get hiring information.
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