34 Customer Service Representative Jobs in Bowling Green, KY
WARREN COUNTY WATER DISTRICT is Hiring a Customer Service Representative Near Bowling Green, KY
Position Type: Full time, Hourly
Reports to: Customer Service Supervisor
Work Schedule: 7:30 AM to 4:30 PM, Monday through Friday with overtime as needed.
Revision Date: May 22, 2024
Summary/objectiveTo provide efficient service to customers and applicants for water and sewer service, promptly process applications for water and sewer service, perform efficient clerical work, and assist in other administrative duties. To receive payments for water and sewer accounts and to provide an efficient and accurate accounting for collections. To resolve customers’ complaints and answer inquiries concerning water and sewer billings, payments, and other customer service. To promote and develop with the general public an understanding and acceptance of policies through courteous and efficient personal contact.
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Prepares to meet customers by 8:00 AM. In preparation, counts working funds in cash drawer.
- Answers telephone, serves as radio operator, and handles personal communication with customers and employees.
- Explains installation procedures to new applicants, interprets policies, reads maps, initiates applications, completes necessary forms, and assigns control numbers for new service and billing.
- Process water and sewer payments along with other accounts receivable, received in the night depository, in the mail, or in person.
- Handles questions and requests such as printing bills and address changes.
- Monitors collections for accounts that the collector is working. Notifies collector immediately when accounts are paid.
- Reconciles record of each day’s receipts with funds collected.
- After closing, counts out working funds and prepares the day’s collections for deposit. Makes bank deposit. Locks funds in the safe daily.
- Answers billing complaints, in person and on the telephone, doing necessary research and correcting water and sewer bills as necessary.
- Process requests for water and sewer connects and disconnects, completes all necessary forms, collects appropriate fees and enters data into the computer system.
- Interprets polices to applicants and customers.
- Duties and work schedule may vary to include all facets of the water and sewer operations.
- Checks delinquent account files for any past due accounts before processing requests for service.
- Aid in formulation of the work plan and budget.
- Keeps general manager advised of any informality internal or external along with any overall personnel and customer problems or other needs within the organization.
- Keeps familiar with Environmental Protection Agency Right-to-Know regulations as they pertain to chemical substances, etc., found or used in the work area.
- Complies with traffic laws, regulations, and safe practices while operating any company vehicle.
- Other duties as assigned.
- A knowledge of current office technology and the operation of a personal computer is a must.
- Must have knowledge of the billing and collection procedures.
- Must be thoroughly familiar with the policies.
- Must have working knowledge of Microsoft Office including Word and Excel.
- Should have a friendly and pleasant demeanor in dealing with people while performing detailed work under pressure.
- Must be able to organize work and be tolerant of interruptions from phone and walk-in customers.
- Should have the ability to calmly explain unpopular policy and procedures so as to make them acceptable to most customers.
- Must have keyboarding skills to access records on a personal computer quickly and efficiently.
- Must be able to use a calculator with speed and efficiency.
- Must have skill to reconcile reports with sums of money.
- Apply confidentiality to all areas of sensitive employee and customer information.
- Excellent verbal and written communication skills.
- Reports to: Customer Service Supervisor
- Normal office conditions.
- Some overtime is required daily at closing time and during emergency operating conditions.
- Duties involve moderate to heavy workload.
- Interaction with difficult customers.
- Overtime required depending on workload and deadlines.
Must be able to lift 15 pounds at times.
Travel RequiredOccasional travel to branch offices is required.
Education And Experience
- High school graduate or equivalent.
- Additional education and training in office technology is desirable.
- Five years’ experience in clerical and office work, including handling of monies, and meeting and dealing with people.
- Must possess and maintain a valid driver’s license.
- Must be willing to obtain First Aid/CPR certification upon employment.
Warren County Water District is an Equal Opportunity Employer
Job Summary
Full Time
Utilities
$33k-41k (estimate)
11/06/2022
07/26/2024
warrenwater.com
BOWLING GREEN, KY
25 - 50
Private
ALAN VILINES
$10M - $50M
Utilities
Related Companies
The job skills required for Customer Service Representative include Customer Service, Billing, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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