The Warren-Trumbull County Public Library is currently seeking to fill two Part-Time Customer Service Assistant positions to join our team at the Cortland Library and the Liberty Library locations and contribute to our mission of promoting literacy, lifelong learning, and community engagement. As a Part-Time Customer Service Assistant, you will play a vital role in delivering exceptional service to our customers. You will assist library visitors with their information needs, help them access resources, and create a positive and welcoming atmosphere within the library.

 ESSENTIAL DUTIES

• Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.
• Provides basic reference and reader’s advisory service to customers of all ages.
• Assists in branch operations - opens and closes the circulation desk and/or building, counts money and balances cash register, plans and sets up displays and/or bulletin boards, sorts and shelves materials, reads shelves, etc.
• Performs clerical tasks related to processing Search Ohio and other ILL’s to include searching lists, checking in, and labeling materials.
• Answers the telephone, responds to inquiries and directs calls, uses public address system (in locations where applicable).
• Attends to public use photocopiers – adds paper, assists customers with machine problems, contacts supervisor regarding service needs.
• Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets and elevates calls for technical service as appropriate.
• Able to assist customers with downloading electronic resources onto a variety of devices.
• Provides users with general information about library services, directing them to other departments or Branch libraries as appropriate.
• Applies library policies to be consistent with circulation procedures in public service situations.
• Assists Youth Services Librarian with signups for story time and other programs; processes reading logs and incentives for reading programs.
• Handles returned mail. Mails appropriate policy forms with library cards. Enters customer registration data into computer. Maintains application files.

QUALIFICATIONS/REQUIREMENTS

High school diploma or equivalent. Strong customer service skills and a friendly, approachable demeanor. Excellent communication and interpersonal skills. Basic computer skills, including familiarity with Microsoft Office and library software. Ability to work well independently and as part of a team. Interest in and knowledge of books, literature, and library services is a plus. Experience working in a library or similar customer service role is preferred but not required.

Both positions are part-time (20 hours/week). Please refer to the Core Competencies for Library Staff on the library’s website,www.wtcpl.org.

BENEFITS

• Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• PTO Plan
• Employee Assistance Program
• Continuing education opportunities

Position will be open until filled.