The Night Auditor is responsible for reconciling all revenue and expense transactions which occurred during the day at the hotel; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.
DUTIES & RESPONSIBILITIES

• Keeps work area, equipment, and lobby clean and orderly.
• Entering/changing reservations information in the computer system.
• Posting charges to guest accounts.
• Investigation or analyzing out-of-balance situations and adjusting or correcting as needed.
• Completing various computer audit reports.
• Offer courteous and sincere hospitality at all times. Understand what is meant by “good customer service.
• Handles, understands, and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.
• Communicate and work well with supervisor and hotel employees.
• Follows training guidelines using good judgment and common sense.
• Closing, balancing, and making necessary corrections to guest accounts.
• Balancing shift work and cash drawers. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametags.
• Provides gracious hospitality towards all customers.
• Create a productive and positive atmosphere; have a good relationship with all associates and other departments.
• At all times strive to represent hotel and brand in the most professional, courteous manner.
• Advise the Company of any actions/situations that pose a threat to any employee, customer, or guest.
• Observe safety and security procedures and use equipment and materials properly.
• Keep all business confidential both on and off duty. KNOWLEDGE, SKILLS, & ABILITIES Communications Proficiency Technical Capacity Leadership Teamwork Orientation Performance Management Results-Driven

EXPERIENCE, EDUCATION, & TRAINING High school diploma or equivalent Previous auditing experience Guest service experience preferred Computer knowledge / skills required