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Clinic Registration
Job Details
Job Location
WCHC Family Medicine - Washington, IA
Position Type
Full Time
Job Shift
Job Category
Health Care
Description
SUMMARY
This position is responsible for interviewing incoming patients or representative and records information required for service.
Clinic Registration will also assist staff and providers in their daily functions.
To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability to be successful.
DUTIES / RESPONSIBILITIES (include but are not limited to the following)
Greet patients and visitors in a courteous and professional manner and provide superior customer service.
Interview patients or their representative to collect and update electronic records to reflect changes in patient demographics and insurance information.
Obtain required signatures according to established procedures and ensure information is recorded, accurate and complete.
Collect co-payments from patients and answer general billing questions.
Facilitates patient flow and communicates delays with patients and clinical staff.
Qualifications
EDUCATION AND / OR EXPERIENCE
High School Diploma or equivalent preferred
Previous customer service experience is required.
SKILLS AND ABILITIES
Effective interpersonal and communication skills in order to acquire needed information and maintain cooperative working relationships with staff and patients.
Perform duties in an effective and organized manner.
Develops more efficient ways to perform tasks and responsibilities.
Goes above and beyond to provide assistance, information or support to others to build and maintain relationship.
Ability to collaborate and share efficiencies with others to improve patients' experiences.
Strong critical thinking and problem solving skills.
Quickly and effectively solves customers concerns and escalates when needed.
Last updated : 2024-06-11
Full Time
Ambulatory Healthcare Services
$52k-72k (estimate)
05/19/2024
06/18/2024
wchc.org
WASHINGTON, IA
25 - 50
1912
SARAH GREINER
<$5M
Ambulatory Healthcare Services
Washington County Hospital and Clinics has been providing healthcare services to residents of Washington County and the surrounding area from more than 100 years. Founded in 1912, WCHC is a 25-bed critical access hospital and 43-bed nursing home offering a full range of healthcare services. We meet the needs of our patients with 7 clinics and an extensive list of inpatient and outpatient services. WCHC is driven by a shared vision of excellence represented by our multi-prong approach to provide quality healthcare that puts people first. Our organizational success is built on core values, WCHC ...Cares, which drive our everyday actions and a vision stemming from 5 Pillars of Excellence. These guiding principles are combined with an evidenced-based leadership management and communication philosophy engaging all WCHC employees in our dedication to provide superior, personalized, quality healthcare to our neighbors, friends, and families.
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