The Washington Trust Company is seeking a Loan Support Specialist to perform activities in our loan support area. Based in our Pawcatuck, CT Loan Operations department, this position is responsible for escrow payments related to taxes and insurance, performing insurance maintenance activities (Flood, Homeowner and Hazard), investor relationship/ reporting and other investor activities. In addition, this position is responsible for meeting customer requirements while dealing with tax towns, insurance companies, and investors to ensure we are operating in the best interest of our customers. PRIMARY RESPONSIBILITIESEnsure Escrow customers’ property taxes and Insurance are paid on time and accuratelyEnsure customer insurance is in place, adequate and meets requirementsAnswer internal and external customer inquiries in a professional and competent mannerResearch and respond to Escrow customer requests and problemsMaintain and document updates to existing loan accounts and escrow issuesActively monitor procedures to keep them current and accurate and recommend process improvements for overall departmental efficienciesManage to the EDA and EDA0 reports for purposes of preparing for tax and insurance payments and prioritizing workflowManage the annual escrow analysis process and the manual re-analysis process to ensure customer shortages and overages are handled properlyManage the PMI monitoring and cancelation processPrepare the text files for the towns that requires file transmissions. Work on efficiency opportunities with leveraging these formats with other townsCall towns and/ or customers to obtain proper tax bills that are needed for paymentCall insurance agents and/ or customers to obtain insurance documents neededPerform property Insurance maintenance in OSI (renewals, new business)Manage Investor Daily reports (IL-Daily, IL-Payoff and IL-Sold).Process any IL-Sold minor changes for new loansProcess any Investor payoffs to report to investor as well as remittance of fundsReport daily files to Investor’s (Fannie Mae & Freddie Mac) QUALIFICATIONS/REQUIREMENTSMinimum of an AS degree in business studies or equivalent college coursework in business Detail oriented2-3 years banking experience, or its equivalent (i.e., other financial services, or mortgage company)Accounting skills equivalent to Accounting I, clear understanding of debits and creditsGeneral PC skillsBasic Microsoft Word and Excel skillsDemonstrated good quality communication and interpersonal skillsAbility to recognize irregular or suspicious transactions and take appropriate steps or action to prevent loss to the Bank or its customers. WORK HOURS/SCHEDULEMonday through Friday: 8AM - 5PM with possible hybrid remote/on-site work to be determined