Position Summary
Position functions as a Medical Assistant in the department, prepares and maintains exam rooms, collects patient forms and medical records, maintains EMR, directs and assists with patient flow, and ensures the overall smooth running of the clinical office. The Medical Assistant III acts as the primary clinic resource in a multi-specialty clinic; is able to anticipate and meet the needs of patients, providers, and team members.
Job Description
Primary Duties and Responsibilities
Patient Care Duties

• Interacts directly with patients in the clinical office and completes clinical tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, and performance of CLIA waived tests, for example, HgbA1C testing, pregnancy tests, etc. Documents appropriately and accurately in EMR.
• Prepares for office hours by ensuring each exam room is clean and adequately stocked.
• Assists with examinations, procedures, and lab tests.
• May administer medications under the order of physician or nurse practitioner (this includes vaccines and IM and subcutaneous injections).

Communication and Documentation

• Directs patient flow and documents accurately in EMR.
• Communicates with providers and care teams.
• Routes phone messages, patient questions, and telephone communications to appropriate personnel.
• Assists with care coordination by doing tasks outlined under the department guidelines such as completing standard work, scheduling diagnostic procedures, monitoring patient waiting time in room with follow-up with patient if greater than 30 minutes.
• Completes necessary paperwork and documentation in a timely manner.
• Distributes and collects patient paperwork and medical records for providers.
• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
• Documents point-of-care testing results and medication administration per department guidelines.
• Orders and documents influenza vaccination per department guidelines.

Equipment and Supplies

• Monitors supply inventory, ensuring adequate supplies, equipment, or garments are available and that they comply with regulations.
• Cleans and stocks exam rooms, provider areas and other clinical space. Sterilizes equipment, as required.
• Performs quality controls for all point-of-care testing in compliance with CLIA, WUSM, and EH&S recommendations and guidelines.
• Monitors and records temperatures for all refrigerators and freezers located in clinical areas in compliance with VFC and departmental guidelines.

Other Functions

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross training programs according to established standards and Washington University policies.
• Maintains current Medical Assistant Licensure/Certification/Registration.
• Complies with OSHA, state, and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Uses time efficiently to prepare for clinic and ensure efficient patient/provider flow.
• Serves as preceptor for new staff.

Preferred Qualifications

• Graduate of an Accredited Medical Assistant program is highly preferred.
• Experience in a Pediatric office or outpatient setting.
• Interactive communication skills with ability to work with physicians, patients, families, and support staff.
• Strong interpersonal, organizational, and telephone skills.
• Working knowledge of anatomy and physiology, fundamentals of medical terminology, and experience/knowledge working with electronic medical records.

Required Qualifications

• High school diploma or equivalent high school certification.
• Registered or Certified Medical Assistant with three years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse's Aide, physical therapy and nurse technicians, and certified athletic trainers). Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Substitutions include:
  • Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience.
  • Ability to show proof of a Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient to meet the credential requirement) within six months of hire date (or within a shorter time frame if noted by hiring manager).

• Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).

Grade
C07-H
Salary Range
$18.84 - $28.29 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
This position is not eligible to receive benefits. Please visit our website at https://hr.wustl.edu/benefits/ to view eligibility criteria.
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.