Patient Access Rep - Ironwood Primary Care - Full Time

POSITION SUMMARY:

To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team.

POSITION REQUIREMENTS:

Minimum Education:

• High School Diploma or equivalent.

Minimum Work Experience:

• Reading, writing, organizing, and filing skills.
• Professional phone etiquette.
• Previous customer service experience.
• Customer service skills.
• Computer and word processing skills.

POSITION ESSENTIAL FUNCTIONS:

Triage

• Answer incoming telephone calls.
• Triage patient phone calls.
• Assess the level of need for each patient call.
• Direct or assist in the solution for the patient.
• Make follow up phone calls as necessary.
• Work with Medical Assistants and physicians to solve patient problems.
• Work with other medical facilities to solve patient problems.
• Respond to patient issues and create solutions.
• Document all interaction for inclusion in the patient electronic medical record.
• File information as needed, scan information as needed.

Scheduling

• Schedule all new and existing patient visits.
• Provide assistance in preparing the patient for their next visit.
• Mail out any necessary forms to patient's home prior to visit.
• Make patient reminder calls when appropriate.
• Work with Medical Assistants and Physicians to create an efficient and effective schedule.
• Serve as an ambassador to patients.
• Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
• Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.
• Collect Copay and check in-patient.
• Schedule CVH Radiology and check out patient.
• Schedule follow up appointment.
• Balance payments with remittance advice.
• Prepare payments for deposit.

Authorizations/Referrals

• Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.
• Send necessary records to outside vendors and physicians to facilitate referral.
• Schedule referral when appropriate and notify patient.
• Keep accurate logs of referrals made.

BENEFITS:

• NO STATE INCOME TAX
• Hometown Health Plan Medical, EyeMed Vision, Guardian Dental, Vanguard 401(k) with match and Flexible Spending Account.
• Employer paid Care Flight Membership for your household (A Division of REMSA).
• Employer Paid Basic Life and AD&D insurance.
• Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
• Earned Time Off, Sick Leave and Paid Holidays.
• Nevada 529 College Fund.
• Unum Employee Assistance Program.
• Employer paid Credit monitoring and Identity Theft Program through CyberScout.
• Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions).
• and More...

CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE

"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022 & 2024!

WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!