SUMMARY DESCRIPTION

Under general direction, performs highly responsible, complex and diversified clerical, administrative, and technical support functions.

Incumbent performs related work as required.

DISTINGUISHING CHARACTERISTISTICS

Positions within the Program Services Technician classification perform a wide variety of responsible, complex and diversified clerical, administrative and technical support duties in a staff capacity within line departments.

Specific duties of individual positions vary considerably and analytical, budgetary and fiscal duties may be a major or minor part of individual jobs depending on location and assignment.

Incumbents in this classification typically review and / or process confidential, detailed and / or technical forms, files, and other documentation, associated with one or more district programs or program areas.

The work assignments require a detailed knowledge of the program(s) so that different calculations can be made and / or processing can be done in cases where guidelines are not clear.

Incumbents may also function as a subject matter expert, providing sensitive and detailed program information to district employees and officials, the general public, and / or public jurisdictions as a significant part of the job.

Program Services Technicians are distinguished from positions within the Secretarial classes in that although the Secretary classes occasionally perform some of the less responsible administrative and technical duties associated with a Program Services Technician, the primary emphasis of the Secretary classes is the performance of responsible clerical and secretarial duties.

EXEMPLARY DUTIES / RESPONSIBILITES

Reviews, completes, and processes technical documents applying a thorough and detailed knowledge of the appropriate laws, rules and regulations pertaining to the department or program;

gives information regarding the special and / or technical program to district personnel, service providers, vendors and / or the general public.

Researches, assembles, tabulates and analyzes data from a wide variety of sources; interviews and consults with district and department officials.

District personnel, service providers, vendors and others to give and receive information; prepares detailed narrative and / or statistical reports for administrative review and control;

makes recommendation on procedures, policies and program alternatives.

Reviews proposed changes to existing contracts, procedures, policies and new legislation; advises departmental heads on the potential impact to program operations;

makes recommendations for necessary actions.

Monitors on-going program activities initiating or recommending changes to improve program efficiency; performs responsible clerical functions to accomplish assigned programmatic duties.

May supervise and review subordinate account clerks or office assistants.

When assigned to Special Education :

• This position will compile and technically interpret data for Special Education hiring processing purposes; research and develop background information to be used for management decisions;
• prepares routine and special reports required by state, federal and district uses; Responsible for submitting paperwork as required for allocation purposes for Special Ed positions;

identifies and resolves problems and makes corrective entries.

EMPLOYMENT STANDARDS

Education / Experience : Any combination of education and experience that would provide the required knowledge and skills is qualifying.

• Equivalent to a high school diploma. Coursework in business administration, accounting, statistics, or other related field is desirable.
• Three years of experience in a public or private agency performing duties of a nature similar to the specialty for which application is made and which provided working knowledge of the pertinent laws, rules and regulations governing the specialty for which application is made.
• Knowledge of : Laws, rules, principles and practices of the functional areas germane to the specialty for which application is made;
• report and correspondence writing; public and business administration practices; governmental accounting and control; automated information systems related to areas of specialty;

current office methods, procedures and equipment.

• Skill at : Working independently; understanding, interpreting, and applying laws, rules as they relate to specialty area(s);
• gathering and analyzing data; preparing clear, concise narrative and statistical reports, records, and correspondence; performing complex clerical and technical work;
• typing with speed and accuracy; evaluating situations accurately and taking effective courses of action; exercising tact, judgment and strategy with a variety of people and a variety of situations;
• reading and writing English at a level required for successful job performance; principles and practice of supervision; understanding and carrying out oral and written instructions;

establishing and maintaining effective working relationships with those contacted in the course of work.

Licenses / Certificates : None required.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION, INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.

Last updated : 2024-06-22