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As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Put your customer retention skills to work in the Fortune 250! If you're an Inside Sales professional and you're looking for a new challenge that will push you to the next level, look no further.
WM is the industry leader and making the world a GREENER place, every day. Apply online now!
Work Situation
This will be a hybrid work situation, with a 25% in-office expectation (one week per month in office). Our office address in Tupelo is : 499 South Gloster, Ste B2 Tupelo, MS 38801.
Candidates need to be local to the area. The work schedule is Mon-Fri 7am-4pm.
Quick Snapshot
In this position, you will become a retention expert! You’ll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, utilizing new technology to facilitate the outreach process.
You will learn effective negotiation techniques that will enable you to Save, secure, and convert customers who want to cancel their contracts with us, thus becoming a save specialist!
Job Summary
The Account Associate I (IAM - TEAM) generates shareholder value by using a consultative retention based selling approach for Small / Medium commercial WM customers as part of a team-based queue.
The IAM - TEAM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers.
The role of the IAM - TEAM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM’s growth goals.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Prepares reports as needed and / or handle general administrative duties as appropriate.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
Certificates, Licenses, Registrations or Other Requirements
None required.
Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits
You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability.
We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), generous vacation and sick time, and we’ll also pay for 100% of your education!
If this sounds like the opportunity that you have been looking for, please click "Apply."
Last updated : 2024-06-20
Full Time
Business Services
$28k-36k (estimate)
06/22/2024
09/19/2024
wastemanagement.dejobs.org
INDIANAPOLIS, IN
200 - 500
1998
MARK SALAMONE
$50M - $200M
Business Services
The job skills required for Retention associate include Pricing, Customer Service, Products and Services, Customer Interaction, Customer Retention, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Retention associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retention associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retention associate positions, which can be used as a reference in future career path planning. As a Retention associate, it can be promoted into senior positions as a Customer Retention Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retention associate. You can explore the career advancement for a Retention associate below and select your interested title to get hiring information.