3 Technical Support Representative (in office) Jobs in El Cajon, CA
Watchlight is Hiring a Technical Support Representative (in office) Near El Cajon, CA
Local company in El Cajon is looking to hire for both an experienced and non experienced "In Office Technical Support Representative”. AlarmRelay.com is looking for a candidate who is a hard worker, has a positive attitude, and is a team player. We are looking to support the Public Safety sector and help our customers experience amazing customer service and help our Monitoring Division, protect and save lives. Our company has been in business since 1972, we offer cost-saving services and life safety technology and we even develop code/write our own mobile safety software.
We are hiring for full time positions for Monday-Saturday schedule. Office schedule is from 6am-5pm and schedule is based on an 8 hour shift/ 5 days a week. There are multiple opportunities for advancement within the company, depending on skill and competency level of the candidate.
Candidates with current business phone support experience are desired; but training is offered for hard-working amateurs, who are excellent at Customer Service, looking for opportunity and wanting to learn an *exciting* industry.
Note: This position is not on temporary basis and we are looking for a long term relationship with a new candidate to be a part of our great collective team.
Responsibilities
- Provide end users with support for software, hardware, and included services.
- Document the results of each call in tickets in appropriate software.
- Follow up with customers via phone or email for additional requests.
Minimum Qualifications:
- Experience working off a Windows computer
- Experience with Microsoft Office (Outlook, Word, Excel)
- Logical problem-solving skills
- Ability to work in a fast-paced environment
- Ability to multitask with high call volume
- Exceptional customer service skills
- Must be able to learn quickly
- Must be responsible, dependable, and on time
- Must be fluent in English
**Starting rate based off of previous experience and qualifications
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Summary
Full Time
Specialty Trade in Construction
$39k-50k (estimate)
04/22/2023
10/15/2024
watchlight.com
EL CAJON, CA
<25
1972
PAUL PISCATELLI
<$5M
Specialty Trade in Construction
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About Watchlight
Watchlight Corporation is a leader in the security industry. Located in El Cajon, California, Watchlight Corporation has serviced San Diego and all of Southern California in the area of residential and commercial burglar, fire, access control, and video surveillance technology since 1972. Watchlight also manages our very own state-of-the-art U.L. certified, TMA 5-Diamond rated emergency alarm monitoring center. Rest assured, the Watchlight Team is always on guard, 24 hours a day, 7 days a week to make sure you, your loved ones and your property are always protected from fires, burglaries and o...ther life-safety emergencies. As a true full service alarm company, Watchlight provides services in the fields of installation, service, remote monitoring, managed security, mobile application software (iOS and Android) and award-winning technical support. What makes Watchlight Corporation unique is we combine all the entities of security services (technology, installation, tech support, software and emergency monitoring) into one organization. Watchlights monthly service packages are only a fraction of what other industry leaders are. Since Watchlight is able to vertically integrate all services into one organization, we eliminate costly mark-ups and middle-men in the equation. Watchlight is able to pass all the savings onto our subscribers. Watchlights passion about caring for people and their safety is the reason why we do what we do. Often times, people ask us if we are in the security industry; while thats true, our main industry of focus is the People Business. We enjoy making connections, being helpful and resourceful to our clients and we really enjoy being responsive and SAVING LIVES. If you ever have questions, concerns or youre experiencing an emergency, Watchlight will be there to help.
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The job skills required for Technical Support Representative (in office) include Customer Service, Technical Support, Customer Support, Problem Solving, Microsoft Office, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative (in office). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative (in office). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative (in office) positions, which can be used as a reference in future career path planning. As a Technical Support Representative (in office), it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative (in office). You can explore the career advancement for a Technical Support Representative (in office) below and select your interested title to get hiring information.
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