Goodman Dermatology, an AQUA Dermatology portfolio practice , is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.
The Front Desk Supervisor is responsible for managing the Front Desk staff and ensuring that the patients have an exceptional experience at the assigned practice location
Essential Functions

• Ensures outstanding patient care at all times, maintaining a friendly, cheerful, and courteous demeanor at all times.
• Supervises front desk staff ensuring all team members adhere to company policies and practices and delegates front office tasks.
• Resolves patient issues, complaints, and problems quickly and efficiently.
• Builds strong relationships with staff, providers, and patients, keeping an open line of communication.
• Keeps Referring Primary Care Physicians informed of treatment plans for mutual patients.
• Tracks cosmetic and office inventory ensuring the proper level of stock is always available.
• Manages staff timecards ensuring all staff times are correctly reported.
• Assists front desk staff in completing all assigned tasks and responsibilities as needed or fulfills the role of Front Desk Receptionist as required. (See Front Desk Receptionist.)
• Ensures patients are informed when providers are running late and expected wait times during check-in.
• Responsible for making sure office patient schedules are full and when openings exist ensures calls are made to patients on waiting lists or future schedules to fill time slots.
• Works well in a team environment to accomplish common tasks in a collegial manner.

Supervisory ResponsibilityThis position supervises assigned front desk receptionists.
We Offer Competitive Salaries And Benefits

• Medical, Dental, and Vision available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 401k available after 90 days of hire
• Excellent growth and advancement opportunities
• Discounts on services

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time
• Monday – Friday
• 8 am - 5 pm, some weekend hours as needed

LOCATION - BraseltonQualifications Education - This position requires a High School Degree or equivalent completion.
Experience – 1 -2 years of medical office preferred. 2 years of Supervisory experience in a Medical environment. Must have the ability to effectively lead a team in a dermatology office
Communication – Excellent oral communication skills; ability to communicate effectively.
Work Style - Must be able to work well independently but ask for help when needed—the ability to analyze and interpre t information, ability to interact and decipher information telephonically and electronically.
Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!