8 Call center specialist Jobs in Brunswick, ME
Waterfall Technology Consulting Partners, LLC is Hiring a Call center specialist Near Brunswick, ME
This role is responsible for connecting clients with the breadth of solutions that the financial institution offers to help achieve their financial goals.
Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.
Anticipated Position Start Date : October 7, 2024
1st Shift Training
1st and 2nd Shifts Available After Training
Location : Brunswick, ME. Work is onsite.
An Advanced Client Solutions Specialist Responsibilities :
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products (examples : checking & savings accounts, credit cards, CDs, IRAs, loans)
- Quotes rates, terms and programs for banking solutions
- Manages risk in every business, product and service transaction leveraging available tools
Skills Used in this Role :
- Relationship building
- Consumer products and solutions
- Telephone sales
- Referral Sales
- Transitioning client conversations
- Customer focus
- Customer service
- Building rapport
- Establishing Trust
- Active Listening
- Overcoming objections
- Gaining agreement
- Multitasking
- Oral communication
- Problem solving
Required skills :
- Displays passion, commitment and drive to deliver an experience that improves our clients financial lives
- Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
- Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
- Enjoys ongoing change and learning new technology / processes
- Has an intermediate level of proficiency with computers
Desired skills (that may result in a higher than average starting salary) :
- Experience in financial services
- Experience in sales, cross-selling, upselling or referring products
- Experience working in an inbound or outbound contact center (phone, chat and or video)
- Experience working as a Personal Banker managing high client volume
Waterfall Technology Consulting Partners LLC (WTCP) is an equal opportunity employer and welcomes candidates from all backgrounds to apply.
If you are ready to take the next step in your career, please submit your resume today!
Last updated : 2024-08-30
Job Summary
Full Time
$36k-47k (estimate)
08/24/2024
11/30/2024
waterfalltcp.com
Los Angeles, CA
<25
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The job skills required for Call center specialist include Customer Service, Products and Services, Problem Solving, Commitment, Oral Communication, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center specialist positions, which can be used as a reference in future career path planning. As a Call center specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center specialist. You can explore the career advancement for a Call center specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.
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