You haven't searched anything yet.
Introduction
Join our team at Dutch Boy Cleaners / Five Star Cleaners as a Customer Service Representative, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry cleaning experience. In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile. Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community. If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.
Job Responsibilities
- Greet customers warmly and ascertain their needs for dry cleaning and laundry services.
- Explain the range of services provided, including cleaning, pressing, and any special treatments available.
- Check in items, tag garments with customer identification, and prepare orders for processing.
- Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.
- Answer customer inquiries, resolve complaints, and provide guidance on garment care.
- Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.
- Update customer records with order details and preferences in the company's database.
- Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer’s satisfaction.
- Conduct quality checks on cleaned garments before returning them to customers.
- Manage pick-up and delivery schedules for customers who request these services.
- Maintain a clean and organized work area, including the counter and customer-facing areas.
- Provide information on promotions, discounts, or loyalty programs to encourage repeat business.
- Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.
- Assist in inventory management of cleaning supplies and consumables.
- Handle and resolve any issues concerning lost or damaged items according to company policies.
- Follow
Job Requirements
- High school diploma or equivalent education.
- Proven customer service experience or a strong willingness to learn.
- Excellent communication skills, both verbal and written.
- Ability to operate computer systems and software necessary for transactions.
- Basic math skills for handling cash and giving change.
- Knowledge of dry cleaning services and garment care preferred but not required.
- Flexibility to work in shifts, including weekends.
- Strong attention to detail and organizational skills.
- Ability to stand for extended periods and perform physical tasks such as lifting and moving garments.
- Professional appearance and adherence to a dress code.
- Ability to work in a fast-paced environment and maintain calm under pressure.
- Willingness to adhere to all health and safety guidelines specific to the dry cleaning industry.
- Capability to handle customer complaints and provide effective solutions.
- A commitment to delivering high-quality customer service and maintaining customer confidentiality.
Compensation details: 14 Hourly Wage
PI3eea52e7dc12-31181-29913268
Full Time
$35k-45k (estimate)
06/21/2024
07/07/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.