Watershed Hotel is a 25 room luxury boutique hotel that opened in Sheboygan, WI in August 2022.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

We will have two shifts; 6:00 AM to 2 PM and 2 PM to 10 PM. The morning shift will be in charge of continental breakfast. Both shifts will be in charge of laundry and daily cleaning tasks.

We currently are looking for someone to work Monday-Friday 2 PM-10 PM and Friday-Sunday 6 AM-2 PM. This could be one person or more to fill these hours and hours are up for discussion, so please reach out.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Health insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Please list your availability (i.e. what days you are able to work 2-10 PM).

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person