About Waterton

Overall we are a collection of people who strive daily to “find the good and leave it better”. 

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For more than 25 years Waterton remains passionate about delivering an incredible employee experience, which we believe provides our customers and residents with a great community and living experience. We value performance and values that deliver experiences and results that strive to go beyond expectations- of our residents, co-workers, and investors. 

We are looking for a Roving Service Technician II to join our team!

The service team is critical to Waterton and each community’s success. The Roving Service Technician II will help serve our residents and maintain the physical condition of communities and equipment, and protect the Atlanta communities and equipment from damage, loss and deterioration. This position interacts with residents and prospective residents. This position may require on-call rotation and weekend work. Waterton pays an on-call stipend for each week a maintenance associate is on call, and provides a Bring Your Own Device stipend for onsite maintenance associates (which may include: Service Technician, Assistant Service Manager, and Service Manager positions).

Your Impact and Responsibilities:

• Establish confidence and trust: You are passionate about building and establishing trust with our residents, your co-workers, prospective residents and vendors. You will ensure service requests are completed professionally and accurately for residents, which may include scheduling an appropriate vendor if necessary. 
• Preventive Maintenance: You will update, execute and document preventive maintenance schedule on a regular basis and advise your manager of outstanding items.
• Property Inspections and Maintenance: You will perform regular property inspections to ensure compliance with established standards regarding the grounds, risk management, safety, cleanliness and general appearance, including cleanliness and landscaping management.
• Occupancy Management: You and your team will ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make-ready process in accordance with leasing needs and as outlined in the Waterton Residential Standards of Performance. This includes but is not limited to move out/move in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning.
• Maintain Commitment to Safety: You will maintain life safety equipment including but not limited to fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc., including testing equipment as required. You will ensure there is a safe, clean and organized work environment (i.e. shop, pool maintenance room, storage areas). You will utilize all reasonable safety measures and precautions.
• Overall: You’ll be an excellent teammate who helps deliver departmental and organizational goals. Weekends or being in an on-call rotation may be required. Most Waterton offices are closed on Sundays. 

Skills and Experience:

• You are a curious learner: Candidates will have experience and/or a desire to learn how to trouble shoot, repair, or replace plumbing, electrical, mechanical, drywall repairs, appliances, carpentry, and pool/spa maintenance. If you do not have the answer you seek to learn and figure it out. 
• You’re a team player. You are ready and willing to provide great customer service to our residents and co-workers by jumping in and helping wherever you can lend a hand. 
• You value communication: You understand communication is important to manage relationships and build rapport with others, and helps with teamwork. You demonstrate tact and empathy when dealing with Resident concerns, and you work to resolve them quickly, never losing sight of the importance of customer service.
• Resourceful: Service Tech II should have EPA-CFC Certification. An EPA-LBP certification is required for any property older than 1978.
• You have a service mentality: You enjoy problem solving and working on multiple projects or solutions at once. You are familiar with helping, assisting, or maintaining physical assets for multiple clients or residents at any given time. 

Total Rewards and Benefits:

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits and rewards to our associates: 

• Competitive compensation 
• Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and even pet insurance.
• Generous Paid Time Off and holiday schedule
• Cell phone reimbursement
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Employee discounts and wellness initiatives
• On call stipend paid for every week on call

Waterton welcomes all.

Waterton is an equal opportunity employer. Waterton embraces diversity and seeks applicants who will contribute to a community that supports persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Consideration for employment is without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or any other protected identities.