Field House Front Desk Registration Clerk - PT

Status of Employment:
Part-Time, Non-Exempt
Subject to the Collective Bargaining Agreement through Service Employees International Union (SEIU) Local #73.

Description:
This position is responsible for the operation of the front desk at the Field House Sports, Fitness & Aquatic Center. Duties include but are not limited to:

• Serve as receptionist for visitors to the Recreation Department and direct visitors to the appropriate personnel, programs or services.
• Receive incoming calls through the telephone system and two-way radios and route calls as required.
• Answer public inquiries and channel inquires to appropriate staff if necessary.
• Register the public and explain program and membership detail.
• Receive payments for programs and services.
• Oversee cash drawer and balance receipts, securing monies and receipts.
• Maintain records and files relating to registration, membership and other Recreation Department functions.
• Maintain reception, front desk, and lobby areas in a neat, clean, and organized manner.
• Operate office equipment including computers and copy machine.
• Assist management staff with various program details including but not limited to typing, public contacts, obtaining computer data, updating bulletin boards and signage, and the distribution of promotional material.
• Open Field House and prepare for the business day and secure the facility properly when closing.
• Check daily schedule of activities within the Field House to insure appropriate room setup and usage.
• Provide good external and internal customer service.
• Attend pertinent departmental/park district meetings and in-house training sessions.
• Conduct self-according to the policies and procedures as established by the park district.
• Participate in park district safety and training program to ensure that work performed and service provided are implemented in a safe manner.

Marginal Functions:

• Assist with other recreation programs and special events as needed.
• Assist with room setup or teardown.
• Assist staff in the performance of their duties.
• Attend seminars and training workshops.
• Perform other duties as assigned.

Qualifications

Education:

• High School diploma or G.E.D.

Experience:

• Previous experience using computers, answering telephones, cashiering and customer service. Minimum of six months of related office experience preferred.

Knowledge:

• Basic office equipment and word processing software. Sound customer service techniques. Bilingual in English and Spanish preferred.

License/Certification:

• First Aid/CPR/AED certification required within one (1) year.

Hours:
Shifts Available:

Monday Opening Shift 4:45am-1:00pm; Weekday Mid-Day 9:00am-3:00pm; Weekend 7:00am-7:00pm

Conditions of Employment May Include:

• provide proof of date of birth
• provide a copy of driver's license or photo identification.
• provide drivers abstract if position requires driving.
• submit to a reference check and employment verification.
• submit to a state criminal background check.
• submit to pre-placement lifting evaluation.
• submit to reasonable cause, and post-accident alcohol and drug tests.

Contact:
Quin Garbett
Recreation Specialist of Field House Operations
847-782-3630
qgarbett@waukeganparks.org 

Closing Date:
Open until filled.