Salary : $43,305.60 - $57,200.00 Annually
Location : Waukesha, WI
Job Type: Full-time
Job Number: AdminSpecCCS 6.18.24
Department: Circuit Court Services Department
Opening Date: 06/18/2024
Description

Circuit Court Services is recruiting for a detail-oriented professional to serve as Administrative Specialist in the Criminal/Traffic Division.

The individual hired will be responsible for direct customer service, data entry, case creation, processing and reviewing electronically filed documents for completeness, drafting of correspondence, scanning, cash handling, billing and receipting, scheduling matters for Court and a variety of other administrative duties in a very busy and fast paced environment. Anticipated starting hourly pay range is $20.82 - $21.68. Full range extends to $27.50/hour.

Candidate will be responsible for delivering a high level of front-line, face-to-face customer service, case initiation, processing a large volume of electronic and paper filings, answering a wide variety of telephone calls and processing various financial transactions.
Example of Duties

FUNCTION OF THE JOB

Under general supervision, performs skilled administrative and/or program support work in a department, division, program, or other work unit within County government. Typical duties include: prepares and maintains a variety of detailed records, reports and files, collects and disseminates data and information, responds to customer/client concerns and questions, performs basic cash management functions, assists staff with programs and projects, provides information, solves problems, responds to inquiries and performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS

At this level, work is performed independently. Assignments are varied, involving different and/or unrelated processes and methods that require evaluation of alternate courses of action. Latitude to select the most appropriate methods and tools to get the work done are made within established administrative guidelines, regulations, or instructions. The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. The incumbent seldom refers matters to supervisor except for clarification of policy or resolution of unusual matters.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES
The following list of duties and responsibilities are commonly performed by a position at this level, but are not necessarily required of all positions.

1. Performs all functions of Administrative Assistant.
2. Performs basic cash handling tasks and transactions and maintains account records which may include expenditures, collections, or budget information.
3. Prepares, researches, analyzes, and organizes information to produce a variety of documents, reports, informational materials, statistics, or other materials for the department.
4. Creates, updates, and maintains a variety of spreadsheets, databases, and applications; prepares reports, tables, and charts.
5. Evaluates, establishes, and maintains complex files and filing systems pertaining to the area of responsibility.
6. Identifies, responds to, and resolves inquiries and issues utilizing knowledge of the department programs and operations.
7. Provides information and assistance to customers, clients or staff regarding department programs and/or requirements, operations, policies and procedures.
8. Organizes and schedules meetings or events including meeting room set-up, technology, communication etc.
9. Identifies and resolves basic problems and refers more complex questions or concerns to appropriate staff.
10. Establishes and maintains effective, professional, positive, and respectful working relationships and communicates internally, with other County Departments/Divisions, clients/customers, outside agencies, and the general public.
11. Performs other duties as apparent or assigned.

QUALIFICATIONS
Essential Knowledge and Abilities

1. Considerable knowledge of standard office practices, procedures, and techniques.
2. Considerable knowledge of business English, spelling, grammar, and punctuation.
3. Considerable knowledge of and proficiency in MS Office products or comparable office programs, word processing, spreadsheet, and some database knowledge.
4. Considerable knowledge of standard office equipment, including telephones, fax machines, keyboards, copiers, printers, scanners, shredders, and department/division specific equipment.
5. Considerable knowledge of department requirements, policies, procedures, rules, laws, etc.
6. Working knowledge of basic math.
7. Working knowledge of department specific programs.
8. Working knowledge of unique or specialized terminology specific to department/division operations such as legal, law enforcement, health care, health insurance, environmental health, human resources, and budget.
9. Some knowledge of basic bookkeeping or accounting.
10. Ability to analyze, research and interpret complex documents, information, policies and procedures.
11. Ability to prepare and comprehend complex documents, correspondence, information, and reports.
12. Ability to analyze and resolve problems.
13. Ability to access and navigate the Internet, County or department-specific applications or programs.
14. Ability to follow and understand advanced oral and written instructions.
15. Ability to work independently and as a member of a team and deal with people in an effective and timely manner.
16. Ability to establish and maintain effective, professional, positive, and respectful working relationships, and communicates internally, with other County Departments/Divisions, clients/customers, outside agencies, and the general public.
17. Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
18. Ability to make routine decisions using standardized practices.

Minimum Qualifications
You must meet these minimum Education and Experience requirements:

1. High School Diploma or GED.
2. Two years post high school work experience providing administrative support.
3. One year of recognized post high school training in business, administrative professional, or closely related field may substitute for one year of the work experience requirement.

Supplemental Information

This recruitment will remain open until the position is filled.
01

Starting hourly pay range for this position is $20.82/hr. - $21.68/hr. Is this acceptable to you?

• Yes
• No

02

Your qualifications will be judged on the basis of the information supplied in the general application as well as responses to the following supplemental questions. To assist the hiring team in the review process, you are encouraged to provide examples or a detailed explanation in your responses. Also indicate where or how you gained the experience to include education, training and employment experience. Select yes to acknowledge what is being asked of you and to continue on with writing your responses.

• Yes
• No

03

Do you have a high school diploma or GED?

• Yes
• No

04

Do you have two years of experience providing administrative support?

• Yes
• No

05

If you answered 'no' to question #4, one year of recognized post high school training in business, administrative professional, or closely related field may substitute for one year of the work experience requirement. Does this apply to you?

• Yes
• No

06

Describe in detail your experience in providing administrative support in a legal or business setting.
07

Describe any face-to-face customer service experience you have in assisting the following: •High volumes of customers •Highly emotional customers •Customers with little or no knowledge of the subject matter.
08

This position will need to balance and prioritize between assisting customers, answering telephones, detailed computer entry, and assisting co-workers, other County departments, law enforcement and court related agencies in a high stress environment. Please describe in detail how you would manage these multiple tasks under stress.
09

What experience or skills do you have that will make you successful in this position?
10

Why do you want to work here?
Required Question