Description

Waukesha County's Department of Health & Human Services, Public Health Division - WIC Program is seeking an individual to perform client enrollment and program support in a busy clinic environment. Abilities needed to successfully fulfill this position include: exceptional customer service skills, ability to utilize Motivational Interviewing techniques in providing nutrition counseling services to WIC families, use of critical thinking skills, is supportive of breastfeeding, has the ability to perform general office procedures, to multi-task, to perform basic lab procedures including anthropometric measurements and capillary blood testing for WIC clients, and perform other duties as assigned. At least one year of experience in working in a clinic or childcare setting is preferred.
This position will work an average of 12-20 hours a week, Monday - Friday with some flexibility in the hours. Bilingual (Spanish/English) preferred, with translation and interpretation experience desired. Must be willing to cross train for coverage in other areas of the WIC Clinicspecific to client enrollment and providing client assistance.
Prior to hiring, the successful candidate will be subject to work/education/certification reference(s) verification, a criminal background and driver's license check, and a Physical Exam.

Example of Duties

Under supervision of a Registered Dietitian, assesses infants, children, and pregnant and post-partum women for eligibility for WIC services; provides nutritional counseling and education; recommends appropriate diets to remediate nutritional and iron deficiencies which could lead to cognitive disabilities in the fetus and children; and performs other duties as required.

• Determines eligibility of infants, children, and pregnant and post-partum women for WIC services through health and nutrition screening.
• Identifies nutrition risks of participants and assists them through nutrition education and referral to appropriate community resources.
• Performs height, weight, and hemoglobin measurements in accordance with WIC policy and procedures.
• Provides counseling, education, and recommends appropriate diets to remediate nutritional deficiencies.
• Develops individual care plans for clients to address identified risk factors through the analysis of subjective and objective data collected during nutrition assessments.
• Assigns food prescriptions per program policy ad participant needs and issues their food benefit.
• Promotes public health services to enhance continuity of care and foster cooperation with other community and health service agencies.
• Receives and maintains current nutrition information and updates from the State WIC Office for education of clients.
• Provides appropriate documentation of all assessments and education through the WIC computer program.
• Provides breastfeeding assessment, education, and ongoing client support; promotes breastfeeding as the norm for infant feeding.
• Determines a breastfeeding mother’s eligibility for a breast pump, provides training and follow-up on use.
• Refers clients to a variety of health care, community service, and human service agencies.
• Performs data entry into electronic medical records systems, data searches, reporting and other functions using various information systems.
• Collaborates with public health nursing staff and other nutrition and health care providers to provide additional health screening and preventative care services.
• Performs intake, answers phones, makes appointments, greets clients, and prepares paperwork as needed.
• Attends WIC sponsored trainings and other related nutrition conferences and shares information with other staff.
• Establishes and maintains effective working relations with the staff, public health officials, human services providers, and a diverse cultural and socioeconomic client population.
• Acts as a first responder in natural disasters or any public health, chemical, biological, nuclear, or radiological events, performing miscellaneous duties as assigned within the ICS/NIMS command structure.
• Performs other duties as required.

QUALIFICATIONS
Essential Knowledge and Abilities

• Considerable knowledge of the principles and practices of public health nutrition and dietetics
• Working knowledge of assessment principles and practices for determining nutrition risks.
• Working knowledge of federal, state, and local laws, rules, and regulations concerning the operation of the WIC program.
• Working knowledge of computerized department program software, Internet access and database, spreadsheet and word processing programs.
• Ability to determine nutritional risk factors for WIC clients and provide appropriate nutrition counseling.
• Ability to utilize critical thinking skills to determine the interrelationship of identified risks with their root causes when developing a nutrition care plan for individual participants.
• Ability to effectively explain the interrelationship of identified risks with their root causes when counseling families of diverse cultural and socioeconomic backgrounds.
• Ability to learn and explain WIC policies and procedures as outlined in the WIC Operations Manual.
• Ability to maintain detailed records and reports according to guidelines.
• Ability to establish and maintain effective working relationships with the staff, public health officials, human services providers, and a diverse cultural and socioeconomic client population.
• Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
• Ability to utilize word processing, database and spreadsheet programs.
• Ability to speak and write effectively.

Minimum Qualifications

You must meet these minimum Training and Experience requirements:

• Associate degree from a recognized Dietetic Technician Program.
• Licensure or successful completion of licensure from the Commission on Dietetic Registration within six (6) months of employment.
  -OR-
  3. Have a bachelor’s degree in dietetics or food and nutrition or another related field.

Supplemental Information

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"
Location:
Located in the City of Waukesha, our campus offers an on-site café and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.
EEO/AA:
Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities for minorities, women, and persons with disabilities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.