11 Manager, Wireless Access Jobs in Seattle, WA
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Fred Hutchinson Cancer Center (Fred Hutch)
Seattle, WA | Full Time
$107k-141k (estimate)
5 Months Ago
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Manager, Wireless Access
$129k-167k (estimate)
Full Time | Telecommunications
7 Days Ago
Wave Broadband is Hiring a Manager, Wireless Access Near Seattle, WA
Job Details
DescriptionManager, Wireless AccessLocation: Seattle, WA Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Astound is hiring a Manager, Wireless Access for our Seattle market. The Manager, Wireless Access will define, collaborate, and manage various aspects of the organization with different stakeholders. This role will manage the Customer Success team while supporting the Astound NDT Teams, Network Ops, and NOC Ops teams. This role will also manage product migrations within Astound.
Where You Will Work
Our Mission Statement
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DescriptionManager, Wireless AccessLocation: Seattle, WA Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Astound is hiring a Manager, Wireless Access for our Seattle market. The Manager, Wireless Access will define, collaborate, and manage various aspects of the organization with different stakeholders. This role will manage the Customer Success team while supporting the Astound NDT Teams, Network Ops, and NOC Ops teams. This role will also manage product migrations within Astound.
Where You Will Work
- This position will be based in Astounds Seattle, WA office
- Manage, document, and define team needs; set and implement goals with stakeholders.
- Act as the escalation path to define and address systemic issues within the organization.
- Engage appropriate escalation contacts for high priority incidents as outlined in escalation processes and procedures.
- Collaborate with cross-functional teams to define project scope, goals, timelines, and deliverables.
- Manage new deployment efficacy and connect those milestones from NDT back to the org.
- Managing transition management for Astound Backhaul systems, NMS, and Alerting.
- Manage and run weekly team meetings.
- Work daily to support the team needs, and bring forward to the VP and other project managers issues that are present and the priorities solutions.
- Be a subject matter expert for both internal and customer facing products.
- Collaborate with the CST team to find areas of improvement with the org and solve for objectives and improving key results (OKRs).
- Provide support during the enrollment process of new hires to aid in training of team tools.
- Lead, mentor, and guide direct reports and team members to promote professional growth and development.
- Accomplishes department objectives by managing staff; planning and evaluating department activities.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Coaches, counsels, and disciplines employees.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Provide on-call assistance for all teams where needed.
- Other duties as assigned
- Possess the ability to act independently within structured guidelines to ensure issues are resolved successfully.
- Strong interpersonal skills with the ability to relate to customers, peers, and management.
- Demonstrates a thorough knowledge of WiFi and data products and services.
- Ability to learn and retain new information and concepts quickly.
- Demonstrates ability to diagnose and solve problems.
- Exhibits the ability to follow directions and follow through on processes and procedures.
- Displays proven good judgment and proactive decision-making skills.
- Must possess the ability to adapt to change.
- Strong communication by telephone, written correspondence, and in person.
- Must have the ability to stay focused and remain composed during peak periods & when dealing with challenging customers and situations.
- Must demonstrate excellent attendance & punctuality.
- High school diploma or equivalent, continuing education Preferred
- Minimum of 5 years in a fast paced telecommunications or information technology focused customer service related environment with 2 years of direct leadership experience.
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
- Benefits listed above are for regular full-time positions
Our Mission Statement
- Take care of our customers
- Take care of each other
- Do what we say we are going to do
- Have fun
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
JOB TYPE
Full Time
INDUSTRY
Telecommunications
SALARY
$129k-167k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/19/2024
WEBSITE
residential.wavebroadband.com
HEADQUARTERS
STAYTON, OR
SIZE
1,000 - 3,000
FOUNDED
2018
REVENUE
$200M - $500M
INDUSTRY
Telecommunications
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