Overview & Job Description

The Associate Store Manager contributes to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. You will help shape a culture that promotes a relentless customer focus to deliver all financial responsibilities. As a mentor, educator, and coach, you will develop creative ways to inspire your team to deliver an outstanding performance every day.

What You’ll Do

• Provide an authentic, friendly customer experience that exemplifies our commitment to a relentless customer focus.

• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store; Focus on promoting and driving sales within the Manager on Duty (MOD) role.

• Coach, teach, train, recognize, and manage the performance and development of all store associates to encourage professional growth and build a bench of talent.

• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance.

• In collaboration with the Store Manager, manage and delegate workload to ensure the execution of strategies across the store and within your Division of Responsibility (DOR); including but not limited to Sales, Visual, and or Operations.

• Participate in weekly Division of Responsibility (DOR) walk-throughs with the Store Manager and follow up as required.

• Collaborate with the Store Manager and other functional Assistant/Associate Store Managers during new season planning and execution.

• Stay current on all store initiatives and communications received, sharing with associates when appropriate.

• Model and ensure all policies and procedures are communicated effectively, maintained, and consistently followed.

• Additional responsibilities as assigned.

What You’ll Need

• 2 years of customer service or retail leadership experience.

• Your sense of personal style with a discerning eye and passion for design and home furnishings.

• High school diploma/GED or equivalent, Associate Degree or equivalent preferred.

• Strong communication, interpersonal, and problem-solving skills.

• Strong delegation skills in support of execution and driving results.

• Proven ability to build a culture focused on success and teamwork.

• Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.

• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle, feel, and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

What's In It For You

• Medical benefits
• 401(k) with company match
• PTO for both full-time and part-time positions
• Generous employee discount
• A chance to be a part of a new store opening and growing brand

Wayfair is collaborating with CSC Generation on the management of its Birch Lane stores, which includes various aspects of store operations including recruiting.