**To note: We have recently rebranded from Keystone Medical Management to Wayfinder RCM. The Wayfinder company link in Indeed will bring you to the incorrect company; we are swiftly working on getting this resolved! Here is Keystone's Indeed link: https://www.indeed.com/cmp/Keystone-Medical

Are you passionate about investing in yourself and others? Do you believe that a team can change the world? Are you looking for a place where your purpose and passion can align to create amazing results? If so, you might belong with us. We're growing and on a mission to find a Patient Experience Specialist to help us invest in some really important people: patients and medical providers. In this role, you would align your passion for people, and your genius for communication, empathy, and problem-solving, to provide an outstanding patient experience. You'll be working with patients and providers to resolve questions, balances, and billing challenges and help craft strategies to elevate the patient experience throughout the entire revenue cycle.

If you’re interested, check out the details below and fill out our short application. Tell us a little about you, and we can set up a time to talk more!

WHAT YOU'LL DO:

• Serve as the voice of the patient by sharing insights and feedback from patients to the client, and internal Wayfinder RCM teams, to improve patient experience
• Collaborate with the AR Management, Charge Review, and Payment teams to support the patient revenue cycle and optimize internal processes
• Manage, track, and report patient soft collection activities including initiating courtesy calls to patients regarding outstanding balances
• Maintain relationships with clients and third party partners
• Review and process patient statements accurately
• Answer incoming patient and client calls and provide empathetic and insightful support and solutions for patients
• Resolve patient questions and inquiries
• Process patient credit card transactions using multiple processing terminals

WHO YOU ARE:

• You are energized by helping people and finding solutions
• You are a courageous and empathetic communicator who excels at creating authentic relationships and communicating effectively 
• You are a curious button-pusher and question-asker; someone who will challenge the status quo to improve processes
• You are hungry; ambitious, and self-directed; able to work and problem-solve independently
• You are a lifelong learner who is passionate about becoming a subject matter expert over time, retains information well, and recognizes important details and discrepancies
• You are tenacious; you are determined to succeed and motivated by the success of patients, clients, coworkers, and the larger healthcare community
• You are conscientious; you keep your promises, taking your commitments to others seriously
• You are impactful, taking the initiative and consistently creating results
• You are open-minded, someone who takes the time to listen to others' perspectives to find the best solutions for the team, client, and/or patient

SKILLS YOU'LL NEED:

• Ability to consider other perspectives
• Ability to confidently manage a high volume of phone calls
• Ability to articulate information and solutions in an easy to understand language to patients
• Ability to think on your feet to meet or exceed patient and client expectations
• Proven ability to assess patient challenges and align solutions
• Ability to effectively build trust-based relationships
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help internal/external customers meet their needs
• Critical Thinking/Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience: can effectively cope with change, finding ways to advance work and projects
• Self Development: is personally committed to and actively works to continuously improve

EXPERIENCE REQUIREMENTS

• Minimum of one year working in medical billing or related healthcare position. Patient accounts receivable and answering incoming phone calls experience is preferred, but not required
• Strong computer skills, comfortable with new technology

BENEFITS

• Excellent healthcare insurance coverage (90% of premium paid for you!)
• 401K with 4% employer matching
• Generous Holiday/PTO/Sick Time benefits
• Flexible schedule and work environment
• Really cool t-shirts

THINGS WE DO TOGETHER:

• Hashtag everything #billinlikeavillain #wearewayfinder
• Collaborate and innovate to keep plants alive
• Build relationships through epic potlucks, seasonal craft projects, and mostly interesting meetings
• Volunteer as a team because it sparks joy
• Have hard conversations because bravery is cool 

HOW TO APPLY:

• Evaluate whether you are ready to help transform the medical billing industry by investing in people
• Check out our website to learn more about our company: https://www.wayfinderrcm.com/
• Follow us on social media to learn more about our mission and culture!
• Use the link to upload a resume and complete an application.