This role is with Adobe. WayUp is partnering with Adobe to hire top talent.
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
As large enterprises invest in Adobe, we are in need of strategic and upbeat technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our large customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to improve their investment.
A person in this role must possess customer-facing and strong social skills that enable you to represent Adobe best within a customer’s environment, driving discussions with multiple personas from developers and analysts to management and senior leadership - including within Adobe - regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.
In addition to the above set of functions, key elements of the role include serving as a primary, technical go-to person for multiple customers as you establish business and operational understanding of their environment. Hands-on, confident technical expertise is required to work through challenges and events, being responsible for day-to-day operational needs. You will field technical inquiries, handle customer issues, and influence partners to improve your customers’ health.
The overarching goal is to ensure that you understand your customers’ technical and business requirements and are in a position to anticipate and avoid issues; identify and mitigate risk; and contribute to a successful partnership with Adobe.
Responsibilities

• Coordinating/driving customer technical issues with support/engineering/collaborating with minimal direction.
• Support senior team members to handle technical issues where required.
• Organizing and hosting customer status calls and providing reporting on technical status.
• Onsite and production support for major events and rollouts, shadowing senior team members.
• Supporting customer in collaboration with senior team members to guide customers through software environment changes.
• Providing pro-active notifications of upcoming releases and possible impact.
• Delivery of pro-active and preventative reports and standard processes, with guidance from senior team members.
• Managing assigned accounts and partnering with senior team members to manage complex customers.
• Researching and applying knowledge from all sources.
• Learns about product & operational best practices and functionalities.
• Adheres to productivity processes (time management & reporting).
• Actively participating in team meetings and identifying common issues.
• Contributes to the goals of the team.
• Proactively complete assignments important to achieve team goals.
• Researches and identifies solutions to customer issues.
• Actively building and maintaining customer relationship.

Requirements

• Bachelor’s Degree in related field of the technical industry or equivalent experience.
• Up to two years of full-time experience in consultative, customer support and/or related role in marketing technology.
• Multi-lingual skills desirable.
• Foundational knowledge of HTML, XML, JavaScript, SQL and/or object-oriented programming languages
• Basic ability to solve technical issues (Java, webserver, network, OS, DB/SQL)
• Foundational knowledge of network technologies and data management.
• Foundational knowledge of enterprise software phases with design, implementation, testing and release mgmt.
• Awareness of Digital Marketing methodologies or Adobe Marketing Cloud solutions.
• Basic presentation skills
• Awareness of project management methodologies.
• Works closely and communicates effectively with others.
• Good verbal and written communication skills.
• Maintains an open and positive approach to the role.
• Asks for help when needed from domain experts.
• Takes schedule project commitments seriously.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $55,200 -- $114,500 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.