General Requirements:

* Two or more years' experience in repair, troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.

* Must possess a valid driver's license.

* Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.

* Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...

* Must be proficient in parts lookup and servicing customers at the parts counter.

* Must have good organizational, multitasking and reasonable computer skills.

Target Responsibilities:

* Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.

* Present a friendly, positive attitude to all customers.

* Process and handle all work orders and warranty claims from start to finish.

Daily Duties and Responsibilities:

* Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals.

* Stage service work for technicians so they can reasonably achieve their daily goals.

* Reviews work orders for complete and accurate information. Determines work requirements and priorities.

* Ensures work orders are detailed and completed in a timely manner with all supporting documentation.

* Assists in the assignment of work based on the priorities established by management.

* Prepares technicians status reports, basic reports and time/activity logs.

* Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.

* Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician.

* Tracks and coordinates warranty work.

* Conducts customer survey follow-ups and reports results to management monthly.

* Performs other duties as assigned.

Weekly Duties and Responsibilities:

* Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.

* Update service reference materials-bulletins, manuals and publications.

* Evaluate tools and equipment to make sure they are in good working condition.

Quarterly Duties and Responsibilities:

* Meet with Service personnel to review ideas to improve efficiencies in the service department. Each person is responsible for 1 idea to make the department or themselves more efficient and apply it during the next quarter.

* Meet with Manager to discuss improvement processes to be implemented during the next quarter.

Annual Duties and Responsibilities:

* Meet with management team to discuss year-end results, goals and objectives for the upcoming year.

* Meet with service personnel to discuss year-end results and to outline goals and objectives for the upcoming year.

Service Writer Requirements

Requirements:

* Minimum of two years' experience in a related field.

* Valid driver's license.

* Ability to lift up to 70 lbs. and work in various weather conditions.

* Strong organizational and multitasking skills.

* Proficient in basic computer operations.

Why Join Us?

* Competitive pay

* Great team environment

* Opportunity for growth and development

If you're ready to take the next step in your career with a company that values customer service and quality work, apply now!