214 Customer Service Representative Jobs in Kansas, MO
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WDAF-TV FOX4 is Hiring a Customer Service Representative Near Kansas, MO
- Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.
- Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support.
- Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR.
- Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.
- Researches benefit and HR policies and procedures for use in answering inquiries.
- Maintains and updates customer files and follows up on relevant documentation.
- Research benefit and HR policies and procedures for use in answering inquiries
- Support the BOC and it's clients in various administrative and clinical matters related to the operation of the BOC.
- Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.
Basic Qualifications
- Typically requires high school diploma or equivalent and 3 - 5 years of prior relevant experience although a Bachelor's degree is preferred.
- Experience handling federal government benefits
- Prior Call Center experience
- Ability to obtain an interim Public Trust security clearance prior to your start date with Leidos.
- Prior Federal benefits and customer service experience preferred
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay RangePay Range $38,350.00 - $69,325.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Job Summary
Full Time
$39k-50k (estimate)
06/22/2024
06/25/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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