Job Title: Client Services Associate

Status: Full-Time

Relevant Work Experience: 5 years

Helpful (not a must):

Professional License: Life & Health Insurance, Series 7

Technology: Microsoft Office – Word, Excel; CRM – Redtail

Overview:

To assist financial planners and clients directly in the day-to-day requirements of processing investment related account opening, closing, funding, transferring and other related requests in a timely and compliant manner.

About us:

We are a true comprehensive fee-based financial planning business located in Paramus, NJ. Our clientele consists mainly of business owners, executives and retirees. We tend to focus on transitioning clients from accumulation to distribution mode when they retire as well as helping families sustain wealth over multiple generations. Our team is cohesive, collegial, fast-paced and professional, yet we manage to have fun and sincerely enjoy one-another’s company.

Together, we provide our clients with an extraordinarily high level of service leading to a high client retention rate.

Paying attention to the details, following-up and following-through along with maintaining a positive, enjoyable and productive environment inside the practice is essential. These attributes are foundational to perform the role of an

Investment Support Specialist we are seeking to expand our team.

About you:

You have five or more years in a financial services environment or other support related career in banking, insurance or financial services/wealth management firm.

Today, you are a polished professional, possibly even securities registered and insurance licensed, with finely honed organizational and interpersonal skills. You can simultaneously handle both short-term tasks while continuing to make progress on long-term projects. You enjoy being behind the scenes with some occasional client contact and relish seeing a job through completion. You respond to client issues politely, quickly and work towards a solution using your common sense and keen judgement. You have strong Microsoft Office skills, mainly focused in Word and Excel, as well as experience with CRM management software. You are a highly efficient with your time. You desire to be part of an expanding team, working collaboratively together and are seeking an opportunity to make a difference.

Responsibilities:

➢ Package account applications and required paperwork for client meetings o Most are prepared online via DocuSign or other online resources o Some continue to require paper or scan/email signature o Stay current on the ever-changing account opening landscape

➢ Complete applications and submit for approval o Follow-up on all requirements with clients o Confirm new accounts are properly established and funded

➢ Process account transfers and follow up through completion

➢ Deposit checks via remote deposit app or via mail

➢ Process any check/EFT/wire requests for clients

➢ Record, scan or save all documents and information for new clients

➢ Coordinate client investment review meetings

Qualifications:

➢ Must be able to work and communicate effectively within a team environment

➢ Self-motivated and responsible when working remotely from home

➢ Quality customer service skills a must via phone and email

➢ Organized and detail oriented

➢ Punctual and time sensitive

➢ Takes initiative and responsibility with their work

➢ Motivated and accepts responsibility to complete tasks

➢ College business graduate or related business experience

➢ Fluent with select computer applications o Microsoft Office – namely Word and Excel o CRM System - Redtail

➢ Series 7 and/or Life & Health licensing a plus, not necessary

We offer:

A robust benefits package, a supportive and professional environment, a salary commensurate with your experience and a real opportunity for both professional development and personal growth. We care about our people!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Paramus, NJ 07652: Relocate before starting work (Required)

Work Location: Hybrid remote in Paramus, NJ 07652