18 Call Center Customer Service Agent Jobs in Reno, NV
Web Craft Stylers is Hiring a Call Center Customer Service Agent Near Reno, NV
Job Description
- Handle a high volume of incoming calls and provide accurate information to customers regarding products, services, and order status.
- Assist customers with placing orders, processing returns, and tracking shipments.
- Resolve customer complaints by identifying the issue, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Make outbound calls to follow up on customer inquiries, confirm orders, or conduct satisfaction surveys.
- Document all customer interactions, inquiries, complaints, and actions taken in the company’s CRM system.
- Escalate unresolved issues to the appropriate department or supervisor.
- Provide feedback to the management team on recurring issues and suggest improvements to processes.
- Stay updated on company products, services, promotions, and policies to assist customers effectively.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in a call center or customer service role is preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to remain calm and professional in challenging situations.
- Proficiency with computers and familiarity with CRM systems.
- Ability to work flexible hours, including evenings and weekends, if required.
- Strong multitasking and time management skills.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
- Retirement savings plan with company match.
- Opportunities for career advancement.
- Employee discount on Webcraft Stylers products.
- Ongoing training and development programs.
Job Summary
Full Time
$35k-45k (estimate)
08/31/2024
09/18/2024
The following is the career advancement route for Call Center Customer Service Agent positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Agent. You can explore the career advancement for a Call Center Customer Service Agent below and select your interested title to get hiring information.
