36 Call Center Representative Jobs in Cincinnati, OH
Web Craft Stylers is Hiring a Call Center Representative Near Cincinnati, OH
Employment Type: Full Time
Location: Cincinnati, OH
Compensation: $39,850 - $44,560 / year
DescriptionWe are seeking a skilled and enthusiastic Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers and will provide exceptional customer service on every call. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle high call volumes. If you are a customer-focused professional looking for a rewarding position in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide excellent customer service by actively listening to customers, understanding their needs, and resolving their issues or concerns
- Maintain knowledge of company products and services to effectively address customer questions and promote upselling opportunities
- Document and update customer records accurately in our database
- Follow-up on customer interactions in a timely manner to ensure customer satisfaction
- Utilize computer systems to track and manage customer interactions
- High school diploma or equivalent
- 1 years of experience in customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and effectively manage time
- Proficient in using computer systems and navigating multiple software applications simultaneously
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Disability Insurance
- Employee Assistance Program
- Employee Discount
- Flexible Schedule
Job Summary
Full Time
$44k-55k (estimate)
06/26/2024
07/21/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Problem Solving, Communication Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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