Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
Submit well-documented bugs and feature requests arising from customer submitted requests and work with Engineering towards a resolution
Design and develop frameworks and core functionality.
Identify gaps and come up with working solutions.
Application architecture and solution design in Azure
Analyze production workloads and develop strategies
Utilize technical acumen and in-depth understanding of business processes and practices to influence the creation, modification, and execution of operational and strategic plans
Create, maintain, and administer database platforms and applications for company-wide use
Maintain data integrity and database performance, stability, and scalability. Make recommendations to optimize database and application performance and efficiency
Diagnose and resolve database, network, and security issues.
Assist with architecture design to receive, store, and analyze large and complex data sets from large amounts of structured and unstructured data
Work with other team members in an agile scrum environment
Define and document best practices and support procedures and help on call