7 Contact Center Representative Jobs in Kingman, AZ
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Wecom Services, LLC is Hiring a Remote Contact Center Representative
Contact Center Representative
- Be able to work the “Money” hour of 9:00 AM – 6 PM.
- Be able to field inbound sales and customer service calls and targeted outbound sales calls.
- Focus on selling Wecom Fiber internet services to newly passed homes/residents and transitioning existing fixed wireless customers to fiber optic internet.
- Build your local brand, generating relationships throughout the community.
- We want you to be a solution-minded individual and apply our products in a consultative approach.
- You must be an expert in the competitive environment and able to compare the competitive offerings while successfully positioning Wecom Fiber as the best Internet provider in the area. provide support to customers as needed.
- Track and manage activity, next steps, and results via CRM/sales software and provide daily/weekly summaries to leadership.
- Assist customers with making payments and provide basic explanations of customer bills.
- Impeccable customer service approach.
- Curiosity of technology and how the internet works.
- Clear and effective communication, listening, and organizational skills.
- High School Graduate or GED or equivalent work experience.
- Evenings/weekends/holidays availability as they are your most significant opportunities to sell.
- Understanding of computer systems, typing skills, and proficiency in Microsoft Office, i.e., Word, Excel, and PowerPoint…preferred.
- Prior inside sales and/or customer care experience is beneficial.
- Functioning knowledge of fiber optic broadband technology, sales processes, and CRM systems.
- Career growth and advancement opportunities.
- Training on products, services and our internal systems.
- Corporate style benefits: Medical, dental and vision plans:
- Company contributions to HSA/HRA accounts, with FSA plan available
- Paid time off (up to 16 days in 1st year!)
- 401(k)
- Company-paid life insurance, with voluntary options for dependents.
- Company-paid short-term & long-term disability plans.
- Company laptop.
- Employee Referral Program.
- Collaborative work environment.
Job Summary
Full Time
$34k-44k (estimate)
06/26/2024
06/28/2024
The job skills required for Contact Center Representative include Customer Service, Microsoft Office, Inside Sales, Computer Systems, Technical Support, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.
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