About Weldon Barber

Weldon Barber is the PNW’s premier luxury barbershop- locally owned, with 9 locations across Washington State.

At Weldon Barber, we believe getting a haircut should be an experience to be anticipated and an opportunity to indulge. Locally owned and operated, Weldon Barber offers premium men’s grooming services and is committed to making clients look and feel great.

Weldon Barber has always placed care and appreciation for our talented team members at the forefront. Our team is dedicated to supporting our Barber’s career development and maintaining a systemic culture pillared by acceptance, respect, and autonomy. At Weldon, raising the “bar” in Barber means more than merely providing best-in-class service to our loyal guests- it means providing a friendly, culture-rich environment that celebrates growth and work-life balance in an environment that truly supports our team members' professional and personal goals.

About The Role

The Shop Manager for Weldon Barber is responsible for leading and driving the performance of their shop while contributing to its success and leading by example through high-level Barbering and customer service. Responsibilities include Barbering as well as providing daily oversight and direction for their shop, ensuring operational efficiency and success.

The successful candidate for this position will bring passion and commitment to the task of providing superior men’s grooming, luxury customer service, and successful operations and business management. This candidate will be an excellent communicator, possessing diplomacy, tact, excellent listening skills, analytical and problem-solving skills, a commitment to establishing an environment of open, honest communication and rational decision-making as well as the ability to negotiate with all levels of staff to accomplish the mission and goals of Weldon Barber.

The detailed nature of this job description is meant to provide a comprehensive view of the scope of this position. Experience in all facets described in the Position Responsibilities is not required, and training and coaching will be provided.

Position Responsibilities

· Mentor, coach, and support employees while providing leadership and accountability.

· Maintain effective, positive relationships with employees through consistent monitoring and feedback.

· Participate in the recruiting, hiring, onboarding, and training functions for the shops as required, deferring to HQ Leadership, and maintaining oversight when necessary.

· Drive individual shop performance through effective leadership in all operational areas including through effective staffing, scheduling, and customer service.

· Uses industry standard metrics and key performance indicators to identify and analyze business performance, and develop, prioritize, and implement actionable items to drive results.

· Model, lead, and coach to consistent excellence in an elevated customer experience.

· Respond effectively to escalated customer questions, concerns, complaints, etc.

· Maintain safe and compliant workplaces throughout the area of responsibility, in accordance with all local, state, and federal regulations as well as industry licensure requirements.

· Effectively complete assigned performance evaluations biannually, maintaining open communication with HQ Leadership throughout the process.

· Manage all inventory management and ordering for retail products and back bar products as well as shop supplies.

· Become subject-matter expert in booking software, messenger AI, and point-of-sale software, ensuring best practices are taught and utilized in the shop.

· Maintain booking software access and information for all appropriate staff and shops.

· Assist HQ Leadership and attend scheduled visits and classes at local cosmetology and barber schools/programs as necessary.

· Attend and encourage shop attendance at continuing education opportunities and/or classes quarterly with brand and guest educators.

· Attend annual and biannual events such as Team Leader Retreat, Family Summer Event, and New Year Awards Event.

· Attend BarberCon annually.

· Report facilities issues in a timely manner and troubleshoot as necessary.

· Report, collaborate and deliver corrective action plans, performance management plans, and terminations as required.

· Assist in the development of best practices in all job functions.

Position Requirements

· Barber, Cosmetology or Hair Design license valid in Washington state

· Strong interpersonal and communication skills

· Strong time management skills with the ability to manage multiple projects and deadlines simultaneously

· Flexibility and ability to quickly evaluate, prioritize, and pivot as emergent situations occur

· Strong analytic and problem-solving skills

· Ability to act with tact and diplomacy

· Ability to work independently

· Exceptional attention to detail and organizational abilities

· Management experience

· Experience managing personnel including hiring, onboarding, training, performance management, and terminations

· Customer service experience

· Experience handling confidential and sensitive information

· Flexibility to be available and/or work a schedule that fits the needs of the business

· Ability to travel, fly, drive

Preferred

· Extensive experience leading teams in a Barbershop or Salon

Travel

This position requires occasional travel for annual and biannual events as described above. A personal vehicle and/or the ability to quickly travel to the assigned shop is required.

Compensation

The Shop Manager is a full-time commissioned position with monthly bonuses and incentives based on performance. Base compensation ranges from $52,830 - $144,198 plus tips, which average 47% of service revenue for this position. Total compensation with tips, incentives, and bonuses ranges from $86,462 - $223,285. Pay is based on several factors and may vary depending on job-related knowledge, skills, education qualifications, professional certifications, and experience level.

Benefits

Benefits include:

· Health, Vision, Dental, Hospital, Accident, and Pet Insurance Plans

· Employee Assistance Program

· Paid Time Off

· Paid Sick Leave

· Payroll Deduction IRA

· Milestone Anniversary Awards

Job Type: Full-time

Pay: $86,462.00 - $223,285.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Store discount

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Tips

License/Certification:

• Barbering License (Preferred)
• Cosmetology License (Preferred)

Ability to Commute:

• Kirkland, WA 98033 (Required)

Ability to Relocate:

• Kirkland, WA 98033: Relocate before starting work (Required)

Work Location: In person