99 Customer Service Agent Jobs in Santa Ana, CA
Wella Company is Hiring a Customer Service Agent Near Santa Ana, CA
** Customer Service Agent**
Posicin**:** Customer Service
Localizacin: Madrid, Espaa
Direct Reports: Customer Service Operations Manager
#wellacareers
**SOBRE THE WELLA COMPANY**
**Together,** **WE****enable individuals to look, feel, and be their true selves.**
Wella Company es una de las compaas lderes de belleza, que comprende una familia de marcas icnicas como Wella Professionals, Clairol, OPI, Nioxin y ghd. Con 6000 empleados a nivel mundial y presencia en ms de 100 pases, Wella y sus marcas permiten al consumidor sentirse y ser su verdadero yo. Como innovadores en el sector del cabello y uas Wella empodera a las personas a deleitar a los consumidores, inspirar la belleza profesional, comprometer a las comunidades y llevar un crecimiento sostenible a sus colaboradores.
Puedes encontrar ms informacin en: .
**EL PUESTO**
Como Customer Service Agent formars parte del equipo de Atencin al Cliente cuya funcin engloba todos los procesos desde la recepcin de los pedidos hasta su facturacin, dando soporte y servicio a las necesidades del cliente, as como la tramitacin y gestin de las incidencias que puedan ocasionarse.
**FUNCIONES PRINCIPALES**
* Gestin del ciclo diario de recepcin de pedidos, planificacin y entrega a clientes.
* Resolucin de consultas e incidencias de clientes y de la fuerza de ventas.
* Realizar todas aquellas operaciones de Atencin al Cliente que puedan derivarse del servicio prestado, as como la gestin y resolucin de reclamaciones.
* Mantener el nivel de servicio segn los parmetros, tipologa de cliente, rentabilidad y estrategia comercial.
* Recopilar la informacin y soporte correspondiente al anlisis de KPIs de servicio.
* Identificar los principales puntos de mejora y proponer acciones correctivas tanto a nivel cliente como producto/familia junto con los responsables del rea funcional afectada.
**REQUISITOS**
* Ciclo formativo medio vinculado a las reas administrativa o de gestin
* Experiencia laboral en gestin y atencin a clientes
* Dominio herramientas informticas (Office - Excel).
* Se valorar conocimientos en SAP y CRM diseadas para Atencin al Cliente.
* Perfil con orientacin al cliente, resolutivo, habilidades comunicativas y trabajo en equipo.
* Ingls nivel B2
Job Summary
Full Time
$48k-61k (estimate)
06/27/2024
07/14/2024
us.wella.com
ONCHEON-DONG, BUSAN
50 - 100
2015
SUN YUNG HWANG
$10M - $50M
Consumer Services
Related Companies
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
