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WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
We are seeking a Director Outreach Operations to lead our member outreach operational efforts at WellBe. This leader will help provide guidance, focus and execution to the daily and strategic operational direction of the Outreach Center to include but not limited to inbound, outbound, and omnichannel. Work as a cross-functional leader to build and support transparent, impactful and collaborative outreach related reporting, analytics, WFO and Dialer Administration/Development within WellBe. Achieve results, drive initiatives to improve the efficiency and effectiveness of processes and procedures, seek out best practices to support scalable growth with a focus on people, processes and technology. Establish a culture that supports best in class service to our membership and is aligned to the WellBe core values. You will have the opportunity to shape and execute the WellBe outreach team, strategy and leadership reporting to you. You must have proven Outreach Center management experience within operations, reporting/analytics, dialer administration/development, WFO and omnichannel implementation/execution with a passion for patient satisfaction.
Role & Responsibilities
The Director Outreach Center oversees all aspects of the daily operations of our Outreach Center, overall team performance and drive strategic direction.
Educational Requirements:
Required Skills and Abilities:
The Director Outreach Operations oversees all aspects of the daily operations of our Outreach Operations Center, overall team performance and drive daily/strategic direction.
Supervisory Responsibility: Supervisory responsibilities.
Travel requirements: Travel may be required up to 25% locally or nationally
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Other
Skilled Nursing Services & Residential Care
$160k-219k (estimate)
09/11/2024
09/07/2025
wellbeseniormedical.com
CHICAGO, IL
50 - 100
2019
Private
JEFFREY KANG
<$5M
Skilled Nursing Services & Residential Care
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