• Effectively communicates information about Wellbridge programs and campus and explains what sets Wellbridge apart from other treatment centers.
• Is always professional with emphasis on easing anxiety, building trust and confidence, and offering clarity to prospective patients, families and treatment providers.
• Responds promptly to all phone calls and inquiries from prospective patients, families, and treatment providers.
• Gathers prospective patient’s demographic information, insurance information and referral source and enters information into the EMR and CRM.
• Explains self-pay, in-network, and out of network rates to families and collects any out of pocket costs related to a patient’s treatment.
• Follows prospective patients throughout the pipeline and follows up with those who have not completed a clinical intake.
• Collaborates with patients, family members, and referents in regards to prospective admissions.
• Collaborates directly with Clinical and Medical team to ensure a warm handoff after successful admission.
• Ability to work a flexible schedule based on the needs of the program.
• Pursues continuing education in addiction and mental health to maintain and broaden knowledge.
• Welcomes admitting patients into the facility, eases their anxiety and provides an exceptional patient experience.
• Completes all necessary consents and acknowledgements with admitting patients.
• Performs related duties, as required.

Preferred Qualifications: