POSITION SUMMARY

The Admissions Specialist is responsible for engaging prospective patients and families by providing information about Wellbridge programs and the admissions process. The Admissions Specialist is also responsible for ongoing outreach to referral sources, families and patients considering admission to Wellbridge.

RESPONSIBILITIES

• Effectively communicates information about Wellbridge programs and campus and explains what sets Wellbridge apart from other treatment centers.
• Is always professional with emphasis on easing anxiety, building trust and confidence, and offering clarity to prospective patients, families and treatment providers.
• Responds promptly to all phone calls and inquiries from prospective patients, families, and treatment providers.
• Gathers prospective patient’s demographic information, insurance information, referral source and treating therapists and enters into the EMR for warm hand off to Admissions Therapist.
• Explain self-pay, in-network, and out of network rates to families
• Follows prospective patients throughout the pipeline and follows up with those who have not completed a clinical intake.
• Collaborates with patients, family members, and referents in regards to prospective admissions.
• Collaborates directly with Clinical and Medical team to ensure a warm handoff after successful admission.
• Ability to work a flexible schedule based on the needs of the program.
• Pursues continuing education in addiction and mental health to maintain and broaden knowledge.
• Completes all necessary consents and acknowledgements with admitting patients.
• Performs related duties, as required.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Associate’s degree with 1 – 2 years of experience working in a call center or behavioral health setting.
• Bachelor’s degree in a human service-related field, preferred.
• Ability to establish and maintain cooperative professional relationships
• Ability to work independently and in a team environment
• Strong interpersonal skills required to facilitate conversations with patients, staff, nurses, physicians, etc.
• Ability to express ideas clearly, concisely, convincingly, and effectively
• Proficiency in Microsoft Office Suite (Teams, Excel, etc.)

PREFERRED EXPERIENCE AND QUALIFICATIONS

• At least two years of experience working with substance use or mental health
• Knowledge of use of an Electronic Medical Records System (EMR)
• Knowledge of a Customer Relationship Management System (CRM)
• Basic knowledge and understanding of health insurance benefits and health insurance terms.

Job Type: Full-time

Pay: $25.75 - $29.61 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Call Center or Behavioral Health setting: 2 years (Preferred)
• substance use or mental health: 1 year (Preferred)

Work Location: In person