Scope: The Imaging Specialist will manage all aspects of digital imaging and scanning operations, ensuring compliance with contractual SLAs and customer specifications.

Responsibilities:

• Resolve customer issues and escalate as necessary
• Conduct quality checks on own work
• Adhere to safety and security procedures
• Work independently and in a team
• Complete tasks as assigned by Manager

Indexing:

• Enter index attribute data from box barcode labels, folder spines, and document sequences
• Handle indexing exceptions with “exception” labels
• Print barcode labels as needed

Quality Assurance:

• Validate indexed files and scanned images
• Identify and resolve issues like multiple pages scanned together, torn corners, and missing documents
• Compare hard copies to scanned images for quality

Data Entry:

• Prepare and verify documents for data entry
• Correct and update data as needed
• Combine and rearrange data from source documents

Essential Functions:

• Prepare documents for digital imaging
• Check for quality issues
• Index scanned images per customer and RDIC guidelines
• Perform additional post-imaging services

Physical Demands:

• Minimal to moderate physical effort
• Moving boxes and loading paper into machines
• Dexterity and movement between machines required

Mental Demands:

• Problem-solving, communication, and information comprehension

Education Requirements:

• Minimum High School Diploma
• 3 years in a Customer Service environment

Skills, Knowledge, and Abilities:

• Data entry experience preferred
• Proficient with MS Office and data programs
• Strong attention to detail and confidentiality
• Organizational skills and ability to meet deadlines
• Willingness to learn new skills and adapt to changing priorities