WellNow Urgent Care is here to help our patients get well. Founded in 2011, we have quickly grown, with over 180 locations across New York, Illinois, Indiana, Ohio and Michigan. Putting people at the heart of everything we do we focus on providing the best care for both our patients and our employees. ​

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WellNow is a part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​

Job Summary:

• Collaborate with end-users, clinicians, and technical teams to understand business requirements and translate them into effective EHR solutions.
• Configure, implement, and maintain the EHR system, focusing on clinical workflows, orders, charge capture, and general urgent care applications.
• Provide end-user support during system implementation, upgrades, and ongoing maintenance.
• Troubleshoot issues related to the EHR system and work towards timely resolution.
• Participate in testing phases (unit testing, integration testing, etc.) for new applications and modules.
• Monitor system performance, identify areas for improvement, and recommend enhancements.
• Prepare documentation, including user manuals and training materials.
• Collaborate with cross-functional teams to ensure successful EHR roll-out and adoption.
• Stay informed about industry trends, best practices, and updates related to Healthcare Technology.
• This position requires excellent communication skills to keep all stakeholders informed of healthcare application capabilities, current state configuration of applications and future opportunities to leverage applications more robustly.
• Facilitate effective and proactive business engagement through requirements definition, analysis, application support, quality assurance, issue resolution and ongoing training.
• Maximize user adoption by ensuring users understand and utilize available services to the greatest extent possible to improve their daily workflow(s).
• Provide project support to assigned healthcare application initiatives.
• Serve as system administrator for all applications and services supporting Operations.
• Partner with service providers of Healthcare technology to optimize our use of their applications

Requirements:

• Bachelor’s degree in a relevant field (Health Informatics, Healthcare Administration, Computer Science, etc.) or equivalent experience.
• At least 3 years of experience in an information technology field or clinical role is also required.
• EHR Certifications and/or willingness to obtain certifications a PLUS
• Experience with clinical applications such as Practice Management, Electronic Medical Records (EMR), Patient Engagement, Telemedicine and other similar applications strongly preferred with preference given to backgrounds with: Major EMRs in the Urgent Care space such as Experity, Epic, Athena and Cerner (Oracle).
• Experience working with distributed teams.
• Hands on technical expertise in the development and/or architecture of systems utilizing current technologies.
• History of being an active support participant in IT projects.
• Experience interacting with IT to successfully launch initiatives preferred.
• Excellent people skills, ability to work with many different types of people with different communication styles.
• Ability to prioritize, multi-task and work autonomously.
• Ability to articulate value-based solutions to complex business problems.
• Ability to operate in a high-energy, high-intensity and evolving environment.
• Excellent communication, collaboration, and team skills.

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