About this role:

Wells Fargo is seeking an Account Resolution Senior Manager for our Auto Operations Team

Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

• Lead and engage multiple managers that manage front-line associates. 
• Create a motivated and inspired organization of up to 150 people.
• Engage and influence stakeholders, internal partners, and peers associated with the function to support business goals and Account Resolution objectives.
• Identify and recommend opportunities for Account Resolution process improvement and risk control development by analyzing service standards, market trends, and emerging issues to develop new business strategies.
• Determine appropriate strategies and actions of Account Resolution team to meet moderate to high-risk deliverables.
• Interpret and develop policies, as well as procedures for ensuring overall compliance with government regulations and company policies for business functions.
• Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Account Resolution functional area.
• Develop and guide a culture of talent development for Account Resolution functional area to meet business objectives and strategy.

Required Qualifications:

• 6 years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 years Management experience

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• 5 years’ experience in auto customer support services and/or collections
• 1 years’ experience in managing other managers
• Experience leading in a fast paced, demanding, and deadline driven environment while maintaining employee engagement
• Ability to assess current processes/procedures and make recommendations for efficiency.
• Experience in executing on initiatives with broad impact which are designed to mitigate current and emerging business risk issues and concerns
• Meeting facilitation experience in leading discussions that result in consensus and commitment
• Proven ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
• Strategic mindset with the ability to think creatively and strategically
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Job Expectations:

• This position offers a Hybrid work schedule.

Position is Not eligible for Visa Sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.