About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate Manager in Global Operations within the Loss Recovery Operations team. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
• Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
• Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
• Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2 years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1 years Leadership experience

Desired Qualifications:

• 1 years of financial institution claims experience
• 1 years of financial services experience
• Experience with Regulation E
• Experience developing and implementing project level processes, procedures, and performance metrics
• Ability to interact with all levels of an organization
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of departmental workflow processes
• Intermediate Microsoft Office skills
• Ability to exercise independent judgment to identify and resolve problems
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
• Experience motivating staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Exposure to Wells Fargo CSTAR (Case System Tracking and Resolution) application
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Position Location:

• Required location for this position is 1305 W 23rd St. Tempe, AZ 85282

Job Expectations:

• Schedule is 7:00 am to 4:00 pm with the ability to work additional hours as needed
• This position offers a hybrid work schedule

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.