About this role:

Wells Fargo is seeking a Director for our Wires Operations, which is an enterprise shared services function responsible for Wires processing for all Lines of Business. The director will be the primary owner of all wires operations functions including Exception & Repair Processing, Customer Set Ups, Client Support Unit, and supporting teams related to the functions.

The core duties of this role are:

• Operational Management: manage health of operational functions, including talent management, operational risk management, anticipate and address control issues, ownership of remediation plans and responsibility decisions to balance risk, cost, and client experience as applicable to multiple issues in the operational day-to-day management.

• Risk & Control Agenda: Maintain and improve controls agenda for wires, which is a complex function with high inherent operational risk. Drive successful outcomes in enterprise controls programs, audits, and regulatory exams. Wire is also a critical function as part of resiliency framework and requires leadership on developing/improving resilience plans and playbooks

• Issue Management: Lead resolution of issues and business disruption providing expertise and driving teams towards operational solution

• Change Management: Provides expertise to multiple projects, technology change and transformation agenda. Support development of requirements, test strategy and execution, post implementation stability and problem solving

• Governance & Stakeholders Client Management: Engage with senior leaders across the enterprise to provide visibility of the function, drive E2E risk management in relevant senior forums, including LoB committees, Technology governance, Risk & Control committees, and Operations senior management

Required Qualifications:

• 8 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of management experience

Desired Qualifications:

• Management of Wires Operations experience.
• Payments Risk and Control experience.
• Payments Issue management experience.
• Payments Change management experience.
• Payments Technology governance knowledge and experience.

Job Expectations:

• 10% travel
• Hybrid office / remote work schedule (3 days per week in office / up to 2 days per week remote)

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.