About this role:
Wells Fargo is seeking a Lead Business Execution Consultant on the Workforce Management team within Consumer and Small Business Banking Operations (CSBBO). This execution consultant will coordinate, develop, and implement solutions and processes across the Workforce Management team. To be successful in this role, the individual will possess a strong understanding of workforce management practices, tools, and project management for operations, contact center and business utility functions. The workforce management team works to support staffing strategies to include tactical forecasting and scheduling, real-time capacity monitoring, capacity planning, and back-office workload support for CSBBO contact centers and delivery teams. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Partner across the workforce management team to understand current solutions and processes in place and identify solutions, system configuration, and processes to solve business problems.
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business.
• Work independently to make recommendations for support function by providing support and leadership to the team and peers.
• Act as application business owner and complete compliance requirements related to oversight of business applications.
• Ask as model owner completing model governance requirements related to oversight requirements of models.
• Assist in planning and executing various programs and initiatives that may include risk mitigation, efficiency, and customer experience.
• Collaborate and consult with team members in developing project plans, policies and procedures.
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners.
• Capture and refine requirements, user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team.
• Actively own the prioritization of a clearly understood product backlog aligned to the team with a vision and goal.
• Remove impediments to achieve outcomes across the team acting as product owner and/or product manager.
• Ensure Stakeholders are informed of changes in the product backlog and provide regular communications on completed and upcoming deliverables.
• Review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable factors.
• Manage or participate on large cross group projects and mentor less experienced staff

As a successful candidate, you will have:

• The ability to think creatively to design solutions and configuration options to solve business problems.
• The ability to plan, prioritize, organize, and complete work to meet established objectives.
• The ability to problem-solve and overcome impediments to enable the team to drive work to completion.
• Strong written and verbal communication skills that convey the ability to synthesize complex concepts into easy to digest formats for team members and leadership.
• The ability to maintain composure in critical situations and communicate effectively/
• A high level of professionalism, integrity, and maturity.
• Excellent interpersonal and collaboration skills with a global team.
• Strong technical skills including Microsoft Office Suite and Teams

Required Qualifications:

• 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 years of workforce management and/or workforce optimization experience
• Experience with call center workforce management tools (Aspect, Verint, IEX, Nice, etc) including business configuration administration experience.
• Experience in project management with multiple distributed stakeholders.
• Experience capturing business requirements.
• Experience with user stories and user acceptance testing.
• Experience with Agile practices and frameworks (e.g. Kanban, Scrum, etc.)
• Ability to influence across all organizational levels, particularly senior management.
• Ability to quickly establish credibility to build and maintain effective working relationships.
• Ability to effectively communicate, verbally and written, with executive level presence with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations.

Job Expectations:

• Ability to work on-site at one the posted work location
• This position offers a hybrid work schedule.
• Ability to travel up to 10% of the time
• This position is not eligible for Visa sponsorship.

Posting Locations:

• 1525 W W T Harris Blvd, Charlotte, North Carolina
• 800 S Jordan Creek Pkwy, West Des Moines, Iowa
• 2222 W Rose Garden Ln, Phoenix, Arizona
• 1301 Solana Blvd, Westlake, Texas
• 7711 Plantation Rd Roanoke, Virginia
• 4101 Wiseman Blvd, San Antonio, Texas
• 2700 S Price Rd Chandler, Arizona

Posting End Date:
20 Aug 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.