About this role:
Wells Fargo is seeking a Pega Decisioning Quality Analyst to help ensure quality outcomes for implemented strategies and actions in Wells Fargo's Customer Decision Hub instance. This role serves as a critical function on the Decisioning Architect team, that maintain responsibility for validating changes to the engine are accurate and drive the intended outcomes, this role also has the function of documenting and defining the controls and release processes for decisioning/strategy changes to mitigate customer and channel risks. This role will also help support users introducing actions into the system and help enable forecasting by leveraging simulation and other tools, to determine impacts from changes to action volumes.
In this role, you will:

• Be responsible for the Analysis, user story definition and testing of omni-channel decisioning solutions that meet our business's requirements
• Perform impact analysis of new decisioning logic changes introduced in the system
• Create the test strategy, test design and test cases for any new decisioning logic configured in the system
• Ability to identify different scenarios of logic execution and challenge decision architects with the scenarios
• Manage & maintain the regression testing process for the entire Decisioning logic
• Communicate problems and solutions to both technical and non-technical audiences as well as translate business requirements and other information into accurate decisioning test designs
• Commitment to an enthusiasm for success by ensuring that the delivered product if fully-functioning, performs to requirements defined and approved by the business, and meets or exceeds expectations
• Interface with key stakeholders to evangelize the platform and continuously identify areas of improvement
• Act as key participant in delivery planning
• Review and analyze complex digital strategy for product/functionality/experience area
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals.
• Lead or participate in variety of complex functions within the decisioning engine and respective environments
• Independently resolve complex issues
• Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements

Required Qualifications:

• 4 years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 year of testing, validating & analyzing any decisioning systems or marketing offer determining systems including: Pega Decisioning Hub, SAS Decisioning, Adobe Offer Decisioning or similar

Desired Qualifications:

• 1 year experience in Pega Decisioning/ Pega Customer Decision Hub (CDH) or equivalent
• 1 year in automation testing for REST APIs
• Issue management and help desk management experience
• Training and documentation experience for product utilization

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Ability to travel up to 10% of the time
• This position offers a hybrid work schedule

Locations:

• 550 S Tryon St, Charlotte, NC 28202
• 250 E John Carpenter Frwy, Irving, TX 75062
• 2800 S Price Rd, Chandler, AZ 85286
• 2200 Concord Pike, Wilmington, DE 19803
• 800 S Jordan Creek Pkwy, West Des Moines, IA 50266

Posting End Date:
6 Aug 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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