About this role:

Wells Fargo is seeking a Lead Credit Risk Officer within Collections Risk Strategy / Unsecured Default Servicing Risk, a part of the Consumer Lending Chief Risk Office (CRO) team. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead strategic initiatives, collaborating across a large organization and multi-tasking as required

• Create, maintain and champion an environment where there is a high degree of transparency

• Demonstrate a strong understanding of risk management and methodology for identification and controls across all risk types

• Demonstrate excellent verbal, written, and interpersonal communication skills

• Effectively work on a high diverse team who are geographically dispersed across multiple time zones located in the US, India and Philippines.

• Willingness to take on additional responsibilities as needed

• Develop and implement collection strategies to ensure timely recovery of overdue accounts

• Monitor and analyze portfolio performance, providing regular reports to senior management on collections activities and performance metrics

• Ensure the collections process is compliant with relevant laws, regulations, and industry standards

• Collaborate with other departments, such as credit and customer service, to improve the overall customer experience and resolve customer disputes

• Develop and maintain relationships with key stakeholders, such as regulators and external debt collection agencies, to enhance collections performance

• Continuously identify and implement process improvements to enhance the efficiency and effectiveness of the collections process

• Engage and influence stakeholders, internal partners and peers associated with initiatives that cross multiple lines of business in scope with significant impact and risk

• Identify and recommend opportunities for process improvement and risk control development to drive the company credit culture, desire, and business performance

• Determine appropriate strategy and actions of Credit Risk team to meet moderate to high-risk deliverables

• Interact with internal and external customers

Required Qualifications:

• 4 years of Credit Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong educational credentials with an M.B.A. or master’s degree preferred

• Thorough understanding of various risk types (compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management)

• Outstanding quantitative and critical thinking abilities

• Innovative problem solver

• Ability to meet stringent deadlines

• Strong organizational, multi-tasking, and prioritizing skills

• Ability to work in a fast-paced deadline driven environment

• Advanced Microsoft Office skills

Job Expectations:

• This position offers a hybrid work schedule.
• This position is not eligible for visa sponsorship.
• No relocation assistance is provided for this job.
• Ability to work at one of the approved locations in the job posting.

Posting Locations:

• Dallas, TX
• Wilmington, DE

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.