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About this role:
Wells Fargo is seeking a Senior Merchant Services Relationship Manager as a part of our Relationship Management team.
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Required Qualifications, US:
Primary responsibilities include:
Ongoing relationship management, enhancing the merchant’s business by assessing and recommending technical and operational solutions in support of the customer’s business growth.
Provide ongoing planning, strategy, development, and execution of initiatives that deepen the customer relationship.
Plan and implement a focused high value customer retention strategy.
Manage customer profile via tracking system in support of strategic business development initiatives.
Monitor progress by assessing, reporting, and articulating results to key internal groups.
Team with credit and risk management, product, and technical groups to ensure customer service goals are met while resolving complex customer inquiries in a timely manner.
Own and manage portfolio profitability, growth, and retention.
Desired Qualifications:
4 years of contract negotiation and pricing experience
4 year of portfolio management experience
Strong knowledge and understanding of interchange fees
Strong organizational, multi-tasking, and prioritizing skills
Ability to work in a fast-paced deadline driven environment
Ability to work independently
A BS/BA degree or higher
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Ability to identify, understand, and analyze growth opportunities based on market potential
Highly organized and detail-oriented
4 years of experience with merchant processing solutions and technologies
4 years C Suite Level Client Experience
Job Expectations:
Posting End Date:
2 May 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Full Time
Banking
$138k-177k (estimate)
01/14/2024
06/30/2024
wellsfargo.com
LITCHFIELD, MN
>50,000
1852
Public
SUSAN LEISHER
>$50B
Banking
Wells Fargo is a provider of personal and commercial financial services including banking, mortgage, investment, credit card and insurance.